firstnationscapital

Member Services Specialist

Saskatoon, Saskatchewan · Full-time

Sponsorship not specifiedDetected 20 days ago

Project ManagementExcelProcess ImprovementLeadershipCommunicationCollaborationProblem SolvingTime ManagementMicrosoft OfficeSharePoint

About the role

This role focuses on the day-to-day execution of relationship management initiatives and member engagement goals outlined in the organizational workplan.
The Member Services Specialist plays a key role in supporting culturally grounded service delivery by ensuring information is organized, timely, sensitive, and accessible.

Relationship Management: Build and maintain trusted and respectful relationships with member Nations' leadership, community members, technical staff, and partners.
Support the preparation of proactive and responsive communications to member inquiries, ensuring accuracy, clarity, and cultural appropriateness.
Log, track, and maintain organized records of member requests, issues, feedback, and commitments in stakeholder relationship management (SRM) tool.
Service Delivery Support: Assist in monitoring delivery timelines and flagging upcoming deadlines.
Maintain organized documentation related to service level agreements (SLAs) and correspondence.
Support follow-up actions and implementation.
Support the onboarding of new members by supporting Engagement team processes and coordinating internal processes for transition from Engagement to Member Services.
Assist with document control for project plans, engagement plans, and engagement materials.

Provide administrative support for projects through tracking project milestones, deliverables, and timelines and escalating delays, risks, and issues as required.
Liaise with internal teams to gather information required for member communications and reporting.
Any other duties that may be assigned to support Member Services, Engagement, Marketing and Communications, and/or other FNCIAS teams as required.
Bachelor's degree in Business Administration, Communications, Indigenous Studies, or a related field.
Must have demonstrated experience in relationship management or an external-facing role, preferably with a background working with First Nations, non-profits, or Indigenous organizations.
Strong written and verbal communication skills, including the ability to prepare correspondence, briefing notes, summaries, and reports.
Ability to track, monitor, and report on member requests, risks, issues, commitments, and key performance indicators.

Assist with tracking engagement and project-related expenses and resource usage for reporting purposes.

This listing is sourced directly from firstnationscapital's careers page and normalized into a canonical job model.