Ent Credit Union

SVP-Member and Market Engagement

Apple Valley, MN, United States

Sponsorship not specifiedDetected 22 days ago

Stakeholder ManagementBusiness DevelopmentPerformance ManagementLeadershipCommunicationCollaborationMentoringPublic Speaking

About the role

Ent Credit Union and Wings Credit Union joined forces in January 2026.
This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service.
Together, we become more - empowering members, communities, and teams through a bold, unified future.

Develop and execute member engagement and communications strategies.
Partner cross-functionally with leaders across various business units, including but not limited to, Retail, Lending, Deposits, IT to drive coordinated execution.
Partner cross-functionally on member experience design strategy, developing and evolving brand-aligned, human-centered playbooks across physical, digital, video, phone, and other channels.
Develop and lead the market engagement strategy component of our go-to-market approach, in close partnership with the brand and campaign strategy team on a cohesive, highly integrated rolling 12-18 month plan.

Set clear priorities and performance expectations.
Bachelor's Degree Bachelor's degree in Marketing, Business Administration, Communications, or a related field required.
Master's Degree MBA or master's degree with emphasis in analytics, communications, marketing, sports marketing, consumer insights or a similar discipline preferred.
10+ Progressive leadership experience in marketing and member/customer relations, with at least 5 years in a senior leadership role.
5+ Leading cross-functional initiatives and influencing senior leaders across complex organizations to achieve enterprise business objectives.
Experience supporting geographic expansion, market growth, and multi-channel member/customer engagement strategies preferred.

Deep understanding of credit union philosophy, consumer psychology, digital marketing, UX/UI, and data-driven decision-making.
Proven public speaking, presentation, and media relations capabilities
Knowledge of advanced analytics techniques and ability to translate insights into actionable strategies
Ability to foster innovation through development and testing of proof of concepts
Exceptional leadership, communication, and stakeholder management skills
Experience with digital transformation and omnichannel engagement
Oversee member voice programs, including NPS and sentiment measurement.

$ 250,000 to 295,000 annually plus 30% annual target bonus.
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

This listing is sourced directly from Ent Credit Union's careers page and normalized into a canonical job model.