Passes
Creator Success Manager
Los Angeles · Full-time
Sponsorship not specified$70k-$100kDetected 50 days ago
Data AnalysisData VisualizationAccount ManagementCustomer SuccessResearchLeadershipCommunication
About the role
- This role is pivotal in ensuring the success and satisfaction of our creators, managing onboarding, and driving expansion and retention efforts.
- The ideal candidate is a tech-savvy, proactive problem-solver who is already leveraging AI tools in their day-to-day work and is excited to bring that mindset to supporting creative talent at scale.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
Responsibilities
- Be the creator's biggest advocate internally, collaborating with marketing, product, support, and beyond to ensure new creators receive the necessary tools and resources.
- Build and maintain strong relationships with key creators, understanding their needs and challenges.
- Drive increase in the volume of creators leveraging our full suite of monetization tools, including subscription models, merch, and AI tech.
- Develop revenue strategies to increase subscriber counts, platform sales, and earnings.
Requirements
- Proven experience in a customer success, account management, or similar client-facing leadership role.
- Strong quantitative and analytical skills, with the ability to derive actionable insights from data.
- Gather feedback from creators to inform product development and improve the creator experience.
- Currently using AI tools (e.g., ChatGPT, Claude, Notion AI, or similar) as part of your workflow - and enthusiastic about applying them to drive better outcomes for creators.
- Excellent communication and interpersonal skills, with a track record of building strong relationships with clients and internal stakeholders.
- Strategic thinker with demonstrated success developing and executing growth strategies.
- Comfortable in a fast-moving, tech-forward environment - you adapt quickly and figure things out.
- Genuine passion for the creator economy and helping people build sustainable businesses.
- 💵 Compensation: $70,000 to $100,000 per year DOE, competitive base + bonus
- 🎉 Fun, creator-filled office with snacks, full benefits, daily breakfast, lunches, dinners, music, and events
- 📚 Real exposure to multiple areas of a high-growth startup shaping the creator economy
- 🤝 Work alongside creators you admire in a culture built for people who love this space
- Passes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Nice to have
- proficiency in data analysis tools such as Tableau or SQL.
- Nice to have: proficiency in data analysis tools such as Tableau or SQL.
Compensation
- $70,000 to $100,000 per year DOE, competitive base + bonus
- 📚 Real exposure to multiple areas of a high-growth startup shaping the creator economy
- 🤝 Work alongside creators you admire in a culture built for people who love this space
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal opportunity
- Passes is an equal opportunity employer.
This listing is sourced directly from Passes's careers page and normalized into a canonical job model.