Nexthink

Client Director- West

San Diego, CA, United States · Director

Sponsorship not specifiedDetected 68 days ago

SparkSalesAccount ManagementOperations ManagementLeadership

About the role

As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows.
This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency.
This is not a traditional account management role.

IT teams move from reactive support to proactive, automated experience management:
seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees.
Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly.
As a Client Director, you will own Nexthink's most important and complex enterprise relationships.
Executive Relationship Management - Build and deepen multi-level relationships within your assigned accounts, from IT and service desk teams all the way to CIO and C-suite.
Account Growth and Expansion - Develop and execute strategic account plans that drive license expansion, professional services adoption, and renewal excellence.
Strategic Value Delivery - Partner with your clients to build a clear, outcomes-driven roadmap that aligns Nexthink's platform to their business priorities.
Team Leadership - Orchestrate internal Nexthink resources across functions and geographies to deliver an outstanding client experience.
You set the tone, lead the strategy, and hold everyone accountable to the customer's success.
Global Account Development - Manage worldwide deployment and development of your assigned accounts, including coordinating resources across regions to ensure consistent, high-impact engagement.

You are responsible for achieving targets across licenses, renewals, and professional services - with full visibility and accountability for the commercial health of your portfolio.
You are a strategic thinker and a skilled operator - you can build a three-year account vision and close the quarter
🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.

Our platform helps
You don't just renew contracts - you help customers realize measurable value.
We are not chasing the category - we are defining it.
Customers choose Nexthink because it solves real problems - reducing IT costs, cutting ticket volume, improving employee satisfaction, and accelerating transformation programs.

This listing is sourced directly from Nexthink's careers page and normalized into a canonical job model.