Virtual Teammate
IT HelpDesk Support
Glendale, US · Contract
Sponsorship not specifiedDetected 162 days ago
CybersecurityJiraCustomer SupportZendeskCommunication
About the role
- We are seeking a proactive IT HelpDesk Support Specialist to join our remote team.
- This role is responsible for providing Tier 1 IT support to end users, managing helpdesk tickets, and ensuring smooth and secure operations of IT systems.
- The ideal candidate combines technical troubleshooting skills with excellent communication and customer service abilities to deliver timely and effective support.
Responsibilities
- IT Ticket Management & HelpDesk Support Log, track, update, and resolve help desk tickets while maintaining detailed resolution notes.
- Provide Tier 1 support including basic troubleshooting and IT assistance.
- Support secure and efficient user access management.
- System Monitoring & Maintenance Support Assist with routine system checks, updates, backups, and basic maintenance tasks.
- Documentation & Knowledge Management Maintain accurate documentation of tickets, system procedures, and recurring issues.
- End-User Support & Customer Service Provide clear, professional, and supportive assistance to users.
- Explain technical concepts in simple terms and maintain a service-oriented mindset.
- Maintain 85% or higher
Requirements
- Strong communication skills and customer service orientation Ability to work US business hours (night shift
- Required Skills &
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This listing is sourced directly from Virtual Teammate's careers page and normalized into a canonical job model.