Cachefly
Lead Operations Engineer
United States
Sponsorship not specifiedDetected 16 days ago
PythonPHPBashLinuxNginxCustomer SupportBGP/OSPFLoad BalancingLeadershipCommunication
About the role
- CacheFly is hiring the technical leader of our Operations team, the people who keep our global CDN platform running, fast, and reliable around the clock.
- You are the most capable operator in the room, deep in Linux systems, HTTP and caching internals, and the network itself, troubleshooting, tuning, automating, and resolving the hardest problems alongside the team rather than from a distance.
- The Operations team is the backbone of CacheFly's CDN.
Responsibilities
- Work hands-on across all core responsibilities - provisioning, upgrades, configuration management, performance work, and customer support.
- Lead the response on large-scale incidents and oversee the handling of smaller ones.
- Author incident post-mortems and drive the actionable follow-ups and process improvements that come out of them.
- Escalation path is as follows: Operations team > Lead Operations Engineer > VP of Engineering > CTO.
Requirements
- In-depth Linux system administration experience at scale.
- Proven ability to troubleshoot and resolve complex, customer-facing issues.
- Hands-on experience with Nginx, HAProxy, Varnish, BGP, anycast, and CentOS / RHEL / Rocky Linux.
- Proficiency in a scripting language (Bash, Python, PHP, or similar).
- Experience operating in high-availability, latency-sensitive environments.
- Who You Are: In-depth Linux system administration experience at scale.
Benefits
- For team members outside the United States, equivalent value is incorporated into total compensation and country-specific benefits where applicable.
- On-call & Escalations: We provide 24/7 coverage for incidents and customer support, and you are the top technical link in the escalation chain.
Company info
- CacheFly powers fast, secure content delivery across the globe.
- We're a performance-driven, remote-first technology company that values ownership, accountability, and speed - and we hold our infrastructure to the same standard.
- Our global CDN serves customers who depend on us around the clock, which means the team behind it needs to be elite.
- We're small enough that every person has real impact, and serious enough about reliability that we never stop raising the bar.
- Own communication with large and strategic customers during incidents and escalations - clearly, calmly, and professionally under pressure.
- This is a defining part of the role, and we want candidates who go in clear-eyed about that.
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