Orb
Manager, Implementation Architects- New York City
New York Office
Sponsorship not specifiedDetected 12 days ago
TypeScriptPythonReactCSSTailwind CSSSQLPostgreSQLAWSCloud PlatformsAPI DevelopmentKafkaSparkSalesAccount ManagementCustomer SuccessLeadership
About the role
- Escalate and resolve technical blockers; serve as a senior technical resource for complex or at-risk implementations
- Identify patterns across customer engagements and advocate with Product and Engineering for improvements that solve problems at scale
- Contribute to team documentation, reference architectures, and best practices that accelerate future implementations
Responsibilities
- Lead, coach, and develop a team of Implementation Architects across SF and NYC
- When needed, engineer and ship product enhancements like custom pricing models to support a customer's requirements to go live
- You'll partner closely with Customer Success leadership to align team priorities and build the processes that help implementation scale.
- Drive consistent implementation methodology across the team: kickoffs, technical discovery, API design, and go-live
- We work with each other day in and day out, and strongly believe that building a diverse and inclusive team is key to our long-term goals and success as a company.
Requirements
- 5-7 years of experience in a technical post-sales role: solutions engineering, implementation consulting, technical account management, or similar
- 3-5 years of people management experience, with a track record of supporting IC growth and holding a team accountable to results
- Technically proficient as an implementation practitioner with a strong understanding of APIs, webhooks, system integrations, and SQL
- Proven ability to translate between business requirements and technical architecture
Compensation
- Annual learning & development stipend
Benefits
- Excellent medical, dental, and vision insurance
- One Medical membership
- Unlimited PTO plus an additional week off between Christmas and New Year's
- 16-week paid parental leave with equity vesting
- Commuter stipend
- Annual learning & development stipend
- Meaningful equity in the form of stock options
- Partner with Customer Success to maintain smooth handoffs and long-term account health
Company info
- Run 1:1s, provide regular feedback, and support the growth and performance of each team member
- Collaborate with Recruiting to support hiring, interviewing, and onboarding for the team as we grow
- Your team owns the technical post-sales journey, from implementation kickoff through go-live and beyond, ensuring customers successfully architect their billing integration and get value from Orb as quickly as possible.
- Technically proficient as an implementation practitioner with a strong understanding of APIs, webhooks, system integrations, and SQL; comfortable debugging issues and translating technical tradeoffs for customers
- Strong communicator: clear with your team, credible with customers, and effective cross-functionally
- Act as the Implementation Architect for your own set of customers
- Own team delivery outcomes ensuring implementations are on track, customers are unblocked, and quality is high
- We're a team that cares deeply about the work, the people we do it with, and the customers we do it for.
- Everyone at Orb has real ownership over their work, direct access to customers, and a voice in how the company grows.
- We're building the revenue design platform that helps teams automate billing, evolve pricing, and grow revenue with confidence.
Equal opportunity
- We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
- Equal Opportunity Employer
This listing is sourced directly from Orb's careers page and normalized into a canonical job model.