ASL Consulting

Technical Support Analyst

Toronto, ON, Canada

Sponsorship not specifiedDetected 1713 days ago

SQLExcelHRCustomer SupportResearchCommunicationOrganizational Skills

About the role

Conduct remote software installations while communicating in English and French if possible.
Evaluating / testing ALL software applications is a key function of the role.
You will be responsible for ensuring that all escalated client concerns are resolved.

We've been at the forefront of the #HireToRetire Software Industry for most of the last 32 years and we continue to evolve to provide better technology, services and innovative Human Resources solutions.
The successful candidate will be required to deploy and update client builds as required.
They will also be required to learn all ASL HR applications in order to probe and diagnose the exact root of reported client issues.
They will be required to reproduce the issue and work internally with development to identify solutions, test the solution and deploy to the client(s).
Possess excellent management and organizational skills and ability to work to deadlines independently or with your team as you will be responsible for managing the internal bug tracking system.
You will be required to use JitBit Help Desk tools to research similar problems from the past to provide resolution.
You are expected to bring new ideas / suggestions for new/incremental development that would be useful to client in the future.
The position requires knowledge of SQL because from time to time SQL queries / scripts are required.
On TTC route - no car required
At least 2 years of experience providing end user application support

This listing is sourced directly from ASL Consulting's careers page and normalized into a canonical job model.