Bswift
Service Delivery Manager- Evive
Remote- US
Sponsorship not specifiedDetected 14 days ago
Data AnalysisExcelCustomer SuccessResearchLeadershipCommunicationCollaborationProblem SolvingMentoringOrganizational Skills
About the role
- This job description is not intended to be an exhaustive list of duties, responsibilities, or activities.
- may change at any time with or without notice.
- Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success.
Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Lead and guide clients through the implementation of new Evive solutions, including requirements discovery, data intake, and platform setup.
- Maintain and update client configurations as plan designs, data inputs, eligibility rules, or engagement strategies change.
- Client Support & Issue Resolution
- Own issues and tickets from intake through resolution, coordinating with product, engineering, or data teams as needed.
- Validate new or updated functionality to ensure accuracy prior to client launch or new plan year cycles.
- Partner with product management, engineering, data operations, and call center teams to support successful deployments and smooth onboarding.
- Prepare and deliver product demonstrations, platform walkthroughs, new feature training, and open enrollment updates.
- Manage workflows associated with carrier feeds, eligibility files, demographic updates, and other inbound data sources.
- Partner with integrated support teams to validate data and track issue resolution.
Requirements
- Minimal travel may be required.
Compensation
- Competitive Compensation: A package recognizing your skills and contributions, including performance-based incentives.
Benefits
- Health, dental, and vision plans to support your wellness.
- Mental health, financial planning, and wellness resources.
- At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement.
- Retirement Savings Plans: Employer-sponsored programs for financial security.
- Configure Evive settings to align with client-specific benefit programs, demographics, eligibility rules, communication logic, and personalized journey triggers.
- Research and resolve inquiries related to eligibility data, personalization logic, health journey outputs, and data file discrepancies.
- Test client-specific Evive configurations, including data mapping, demographic ingestion, benefit-based logic, personalization triggers, and communication workflows.
Company info
- bswift is a leading benefits administration company that specializes in delivering innovative, personalized solutions to help employers and their employees navigate the complexities of health and benefits decisions.
- Through Evive, our personalization and engagement platform, we provide tailored, data-driven member experiences that improve engagement, understanding, and outcomes across the benefits lifecycle.
- We are seeking a Service Delivery Manager - Evive to support our clients and ensure exceptional delivery of this platform.
- Collaboration, open communication, and creative problem-solving.
- The Service Delivery Manager - Evive is responsible for delivering an exceptional client experience by supporting employers and their members on Evive's personalization-focused SaaS platform.
- Join us to be part of a team making a mean
This listing is sourced directly from Bswift's careers page and normalized into a canonical job model.