Aris Search, LLC

MSP Tier 2

Elgin, IL, us · Full-time

Sponsorship not specifiedDetected 378 days ago

PowerShellAzureDNSFirewallCiscoCommunicationCompTIA

About the role

We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
This is an in-office position with occasional on-site visits to client locations.

Assist with server maintenance, network configurations, and cloud services support (Microsoft 365, Azure, etc.).
Handle escalations from Tier 1 support and communicate with vendors as needed.
Document work thoroughly in our ticketing and documentation systems.
Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work)

Occasionally visit client sites to resolve issues or complete hands-on installations (valid driver's license and reliable transportation required).
Do you enjoy troubleshooting challenging issues and working directly with clients to make their IT lives easier?

Relevant certifications (CompTIA, Microsoft, Cisco, etc.)
Experience with backup and disaster recovery platforms
Exposure to scripting or automation tools (PowerShell, etc.)
2-4 years of experience in an MSP or similar multi-client IT support environment.
Strong understanding of Microsoft environments (Windows 10/11, Windows Server, Active Directory, Office 365).
Working knowledge of networking fundamentals (DNS, DHCP, firewalls, VPNs, routers/switches).
Comfortable working with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask, etc.).
Great communication skills-both with team members and non-technical clients.

Company Description
We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers.
We're looking for a Tier 2 IT Support Engineer to join our growing team.

This listing is sourced directly from Aris Search, LLC's careers page and normalized into a canonical job model.