Octane
Title Specialist I
Irving, Texas, United States
Sponsorship not specifiedDetected 97 days ago
ExpressSalesOutbound SalesCustomer SupportResearchCommunicationProblem SolvingCritical ThinkingOrganizational Skills
About the role
- Octane is unlocking the power of financial products for merchants and consumers.
- Visit www.octane.co for more information.
- The Title Specialist I will be responsible for performing administrative duties related to title management.
Responsibilities
- Perform all responsibilities in accordance with the company's competencies, compliance, regulatory and information protection requirements.
- Maintain regular follow-up with dealerships in the recovery of lien perfection documents.
- Establish and maintain strategic and excellent relationships with our internal sales team and dealer network.
- Perform data entry throughout various processes and ensure all documentation is maintained in an organized and secure manner.
- Maintain a thorough knowledge of titling laws and regulations for each state. Work with title suppliers, DMV offices, and research state titling requirements, as needed.
- Record and maintain tracking of dealer performance in regard to title maintenance.
- Perform monthly meetings with the RSM to discuss outstanding titles.
- Create 2 or more job aids for team processes.
- Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.
Requirements
- Minimum two years of experience in vehicle title management.
- Minimum two years of experience in preferably in auto finance or installment loan, specifically with focus in title management.
- Ability to work independently and as a team member while using critical thinking and sound judgment in decision making.
- Experience with customer correspondence.
- Ability to solve difficult problems with effective solutions.
- High-degree of organizational skills, sharp ability to learn quickly, and strong overall knowledge of titling.
- Must be detail oriented and have a strong ability to multitask.
- They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
- All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Nice to have
- experience working directly with dealerships is a plus.
- Excellent customer service skills
- Experience with Dealertrack and/or F&I Express is a plus.
Benefits
- Robust Health Care Plans (Medical, Dental & Vision)
- Up to 20 Days PTO (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match).
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Powersports Safety Benefit
- Wellhub (Gympass) Wellness Benefits
Company info
- Maintain superior relationships with our dealership partners, suppliers, and customers.
- Manage inbound and outbound calls from dealers and customers as needed.
- Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600.
- The purpose of this position is to support the title management teams and processes through working through various reports, completing title-related tasks, supporting our customers in answering title-related questions, and acting as a back-up to the related processes.
This listing is sourced directly from Octane's careers page and normalized into a canonical job model.