HP Inc.
Customer Lifecycle Manager
Vancouver, Washington, United States of America · Mid · Full-time
Sponsorship not specified$83k-$128kDetected 20 days ago
CSSProject ManagementSalesforceCRMResearchCommunicationProblem Solving
Stay score
odds of building a lasting career here
53Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- The ideal candidate combines strong program execution, analytical thinking, customer empathy, and attention to detail.
- Consumer Services & Solutions (CSS) is one of HP's fastest-growing strategic businesses.
- Through innovative subscription and service offerings and emerging AI-powered solutions, we are transforming how customers experience printing.
Responsibilities
- Execute customer lifecycle programs designed to engage, retain, and grow subscribers.
- Develop and manage customer communications across email, app, web, and other digital channels.
- Partner with cross-functional teams to deliver consistent and connected customer experiences.
- Help develop audience and segmentation approaches based on lifecycle stage, customer behavior, and program objectives.
- Support experiments and tests intended to improve engagement, customer satisfaction, retention, and revenue.
Requirements
- Bachelor's degree in marketing, communications, business, customer experience, or a related field, or equivalent practical experience.
- 3-7 years of experience in lifecycle marketing, CRM, customer engagement, retention, campaign management, digital marketing, customer experience, or a related area.
- Analytical mindset with the ability to interpret performance data and translate insights into practical recommendations.
Nice to have
- Experience working in a subscription, e-commerce, technology, consumer services, or similarly data-driven environment is preferred.
- Familiarity with marketing automation, CRM, campaign management, or customer engagement platforms.
- Salesforce Marketing Cloud is preferred.
Skills
- Strong written communication skills and attention to detail.
Compensation
- The pay range for this role is $83,000 to $127,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).
- Pay varies by work location, job-related knowledge, skills, and experience.
Benefits
- HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Flexible spending account
- Life insurance
- Generous time off policies, including
- 4-12 weeks fully paid parental leave based on tenure
- Additional flexible paid vacation and sick leave ( US benefits overview )
- The compensation and benefits information is accurate as of the date of this posting.
Equal opportunity
- Workplace Discrimination is Illegal "
- Know Your Rights:
Visa & Work Authorization
- ty to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status,
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