Specialized

Specialized

Assistant Store Manager - Rock ' N ' Road - Mission Viejo, CA

United States, CA, Mission Viejo (R N R Cyclery Mission Viejo) · Staff+

Sponsorship not specifiedDetected 30 days ago
Inventory ManagementCustomer SupportCommunication

About the role

  • A critical member of the Specialized retail network, the assistant store manager balances excellence in retail operations with a passion for people, and the power of a great brand.
  • The assistant store manager encourages successful, profitable retail and takes that expertise to the next level as a pacesetter of outstanding brand experiences, in store, as the store manager sees fit and directs.
  • T he assistant store manager works collaboratively and hands-on with staff and local riders as a host, brand advocate, and customer service ace.

Responsibilities

  • We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.
  • Reach out - we're here to help you build your career at Specialized.
  • The assistant store manager ensures all staff deliver exceptional rider service
  • Coach and support new and existing retail teammates.
  • Collaborate with service manager to ensure proper rider expectation management and timely delivery of all service and achieving overall service metrics.
  • Collaborate with operations/receiving manager to assist with inventory management, including receival, processing, and merchandising of all new inventory and of existing on-hand inventory.
  • The assistant store manager ensures all staff deliver exceptional rider service; enhance rider satisfaction; and aids in meeting sales and profitability goals as set forth by the Store Manager and Retail Leadership.
  • We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive.

Requirements

  • Excellent communication with the ability to effectively interact with riders and team members
  • Must be able to work as business dictates which includes weekends and holidays
  • Ability to stand for extensive time periods

Nice to have

  • Former retail experience with 1 + years of experience preferred

Skills

  • Able to lift at least 50lbs. or more and use proper lifting skills

Compensation

  • Track the progress of weekly, monthly, quarterly and annual revenue goals and assist the Store Manager with store performance objectives.

Benefits

  • https://benefits.specialized.com
  • Competitive health care (Medical PPO or HDHP)*
  • This role also works cross-functionally with other members of the Specialized team to support store-based events founded on education, advocacy, and brand/retail innovation.

Company info

  • Ensure compliance with all company policies and procedures.
  • In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention.
  • Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team.
  • Here at Specialized we believe that bikes have the power to change lives.
  • Our culture is one of passion, striving to break barriers and have a positive impact on the world.
  • We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward.
  • Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!
  • See what we are up to on LinkedIn, Instagram, and most importantly, our # DogsofSpecialized.
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This listing is sourced directly from Specialized's careers page and normalized into a canonical job model.