Airtable

Director, Technical Account Management

Remote - US; Remote - Canada · Director · Contract

Sponsorship not specified$252k-$357kDetected 112 days ago

Data StructuresAccount ManagementCustomer SuccessCustomer SupportLeadershipCommunication

About the role

More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Airtable is an equal opportunity employer.
We welcome people of different backgrounds, experiences, abilities, and perspectives.

Responsibilities

Lead and scale a high-performing team of Technical Account Managers who serve as the persistent technical authority for Premium accounts - ensuring customer environments are built to fully leverage Airtable's platform, including Field Agents, Omni, automation architecture, and the connected data structures that make intelligent workflows perform at scale.
You bring a solutions-architect mindset, with the ability to evaluate a customer's existing build, identify structural risk, and prescribe scalable improvements - translating complex technical requirements into concrete, actionable plans.
You're a strategic leader and strong operator, known for building scalable frameworks that allow your team to deliver consistent technical value across a complex account portfolio - and for developing the technical depth and architectural judgment of the people around you.
Coach and mentor Managers and ICs, building architectural judgment and platform fluency across the team.

Requirements

You are calm and confident under pressure, especially in high-stakes technical escalations, and you balance immediate resolution with long-term architectural remediation.

Compensation

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation.
For all other work locations (including remote), the base salary range for this role is:
$252,000 - $357,400 USD
$227,000 - $322,400 USD

Benefits

You're analytical and comfortable making data-informed decisions, using technical health signals and program metrics to prioritize resources and identify opportunities for evolution.
Foster a culture of ownership and continuous learning that keeps pace with Airtable's rapid product evolution.
Leverage data and KPIs (e.g., technical health scores, automation adoption, integration depth, CSAT) to inform decisions, measure success, and prioritize team focus.
To learn more about our comprehensive benefit offerings, please check out Life at Airtable.

Company info

Own the team's technical depth across Airtable's agent capabilities - including Field Agent configuration, data semantics, schema design, MCP connectivity, and automation architecture - so TAMs can guide customers through key architectural decisions and implementation.
Engage directly with customers during critical technical projects or escalations, diagnosing root cause, proposing structural remediation, and representing Airtable as a calm, expert partner.
Drive program development and influence product direction by iterating on delivery models and surfacing patterns around friction, gaps, or constraints that limit how customers realize value from Airtable's capabilities.
You've done this in platform or integration-heavy SaaS environments where customers require ongoing architectural guidance to realize full product value.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.
As the Director of Technical Account Management at Airtable, you will lead and scale a high-impact team that owns the persistent technical relationship with our most strategic Premium Support customers - serving as the long-term architectural authority for how those customers build, deploy, and scale intelligent workflows on Airtable's platform.
This role requires deep experience in platform architecture and integration, hands-on fluency with AI agent capabilities, and a clear-eyed understanding of what enterprise customers need to run Airtable as mission-critical infrastructure.

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This listing is sourced directly from Airtable's careers page and normalized into a canonical job model.