NielsenIQ
Head of U.S. Manufacturer Renewals
Chicago, IL, United States
Sponsorship not specified$177k-$185kDetected 15 hours ago
Data AnalysisData VisualizationStakeholder ManagementCRMAccount ManagementForecastingProcess ImprovementPerformance ManagementContract ManagementCustomer SuccessAccount RetentionResearchLeadershipCommunicationCollaborationProblem SolvingMentoring
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odds of building a lasting career here
37Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
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About the role
- Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location.
- All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion.
- Final hiring decisions are made exclusively by humans.
Responsibilities
- Drive continuous improvement initiatives to increase renewal rates, reduce churn, and expand customer lifetime value.
- Lead, mentor, and develop a high-performing team of renewal managers and specialists.
- Own and deliver on renewal revenue targets and key performance indicators (KPIs).
- Implement best practices to improve renewal execution, including standardization of processes and tools.
- Ensure proactive customer engagement strategies are in place to drive renewals and customer satisfaction.
- Partner with Customer Success, Sales, and Support teams to address risks, escalations, and opportunities.
- Collaborate with Sales, Customer Success, Finance, Operations, and Product teams to ensure alignment across the customer lifecycle.
- Support broader organizational initiatives such as pricing strategy, contract structures, and customer programs.
- Drive operational excellence through process improvement, automation, and scalability initiatives.
- Demonstrated success developing and executing renewal strategies that have resulted in measurable improvements in retention, reduced churn, and sustained revenue growth.
Requirements
- Candidates must be based in the United States, with a preference for those located in the Central or Eastern Time Zones to support cross-regional collaboration.
- Travel: As required for leadership meetings, customer engagements, and team development
Nice to have
- Experience within consumer intelligence, market measurement, data analytics, research, media, technology, or information services industries.
- Proven success managing organizations through acquisitions, organizational change, and business transformation initiatives.
- Familiarity with enterprise CRM and revenue platforms such as MS Dynamics, Power BI, or comparable technologies.
- Proven leadership experience in renewals, customer success, account management, or related revenue-focused roles.
- Strong track record of meeting or exceeding revenue and retention targets.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and stakeholder management abilities.
- Ability to thrive in a fast-paced, matrixed, and global organization.
Compensation
- This role has a market-competitive salary with an anticipated base compensation of the following range: $177,000.00 - $184,800.00.
Benefits
- Comprehensive healthcare plan (medical, Rx, dental and vision)
- Flexible spending accounts and Health Savings Accounts (including company contributions)
- 401(k) retirement plan including company matching contributions
- Disability insurance
- Tuition Reimbursement
- This role is also eligible for a sales-based incentive or performance-based bonus.
- Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.
- Volunteer time off
- LinkedIn Learning
Company info
- Develop targeted retention strategies for key accounts and high-risk customers.
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This listing is sourced directly from NielsenIQ's careers page and normalized into a canonical job model.