Golden Hippo

Golden Hippo

IT Helpdesk Technician

Woodland Hills, CA

Sponsorship not specified$26k-$35kDetected 40 days ago
iOSAndroidAzureRecruitingCustomer SupportCiscoVoIPCommunicationMentoringPublic SpeakingNetSuite

About the role

  • We're an employee-owned, vertically-integrated builder of some of America's most popular health & wellness brands.
  • Track issues and take ownership of problems and see them to resolution.
  • This includes providing remote setup for employees in other offices.

Responsibilities

  • You will provide timely and efficient support to resolve problems related to hardware, software, network connectivity, and various IT systems.
  • Anticipate problems that the users may encounter and address them proactively. Continually monitor and assess support requirements. Create system support documentation as needed.
  • Proactively manage any planned changes and upgrades. Inform those who would be impacted and ensure everything is working when changes are completed.
  • Provide technical support and maintenance for conference rooms/collaborative workspaces and offices utilizing audiovisual systems.
  • Manage the local ticket system and assist with tickets.
  • Technical Support: Provide first-line technical support to end-users via phone, email, or in-person, addressing issues related to hardware, software, and network connectivity.
  • Troubleshooting: Diagnose and troubleshoot technical problems reported by users, utilizing established procedures and resources to identify root causes and implement solutions promptly.
  • Documentation: Accurately document all support requests, troubleshooting steps, and resolutions in the ticketing system, ensuring comprehensive records of incidents and resolutions.
  • Escalation: Escalate unresolved issues to Level 2 or Level 3 support teams, following established escalation procedures and providing relevant information for further investigation
  • Hardware Maintenance: Perform basic hardware maintenance tasks such as replacing components, upgrading memory, or installing peripherals to ensure optimal performance of user devices.

Requirements

  • Software Installation and Updates: Install, configure, and update software applications on user devices as required, ensuring compliance with licensing agreements and security policies.
  • Note: Must be available to work weekends as part of regular schedule.

Nice to have

  • High school diploma or GED equivalent
  • experience, preferably in a large corporate environment
  • Proficiency with Mac, Windows, iOS and Android devices
  • Experience working with cloud-based environments (G-Suite, Office 365, Netsuite, Adobe)
  • Understanding of networking fundamentals (wireless, printing, file sharing, VOIP, mobile devices)
  • Associate's degree in Information Technology, Computer Science, or related field (or equivalent work experience) (preferred)
  • Familiar with Cisco Meraki networking equipment (preferred)
  • Microsoft Entra ID administration

Compensation

  • The posted salary range in this job posting reflects data based on California's cost of labor analysis.

Benefits

  • Comprehensive Healthcare Coverage - We cover 100% of premiums for employee-only medical, dental, and vision plans.
  • Bonus Opportunities - Earn more with both annual and monthly bonus programs tied to performance.
  • Investing in Your Future - We match up to 3.5% of your 401(k) contributions and offer a company-sponsored Employee Stock Ownership Plan (ESOP), helping your retirement savings grow alongside the company. Learn more.
  • Work-Life Balance - Start your first year accruing up to 15 days of vacation, plus 6 paid sick and mental health days.
  • Well-Being Support - Take advantage of our Employee Assistance Program, company closure dates, free weekly yoga and meditation classes, and expanded mental health benefits-we take a holistic approach to your well-being.
  • Career Growth - Grow with us through our mentorship program, continuous learning opportunities, and performance-based pay increases designed to help you advance.
  • Additional Benefits - Cell/internet reimbursement, free employee products, annual events, and more!
  • To read more about our Perks & Benefits, click here.
  • The base hourly range is $26.35 - $35.14, plus annual & monthly KPI bonus potential.
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This listing is sourced directly from Golden Hippo's careers page and normalized into a canonical job model.