Molina Healthcare

Molina Healthcare

Representative, Support Center II (Bilingual English/Spanish)

United States · Mid

Sponsorship not specifiedDetected 3 days ago
ComplianceSalesforceCRMSalesProcess ImprovementCustomer SupportHIPAAResearchCommunicationMicrosoft OfficeMicrosoft Teams

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odds of building a lasting career here

31Risky
Cap-exempt (no lottery)0
Sponsors this role58
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 7 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 40%

Of 5 labor certifications old enough to have been used, 3 expired without the employer filing the next step. Median time from filing to decision: 500 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

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About the role

  • Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values.
  • Assists members and providers with a focus on process improvement and retention.
  • Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.

Responsibilities

  • Provides level II support center customer service excellence to meet the needs of Molina members and providers.
  • Meets or exceeds individual performance goals established in the areas of: call quality, attendance, adherence and other support center objectives.
  • Consistently delivers excellent customer service and first call resolution.
  • Accurately documents all calls across multiple platforms.
  • Quickly builds rapport and responds to customers in an empathetic manner by identifying and exceeding customer expectations.
  • Proactively engages and collaborates with various internal/external stakeholders.
  • Manages multiple channels of communication (e.g., Teams, email) within a timely manner.
  • Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
  • Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.

Requirements

  • Proficiency in Microsoft Office suite and applicable software programs.
  • Demonstrates proficiency in at least two lines of business (e.g., Medicaid, Marketplace).

Nice to have

  • Systems training/experience for the following: Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
  • Call center experience.
  • To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.

Compensation

  • Molina Healthcare offers a competitive benefits and compensation package.

Benefits

  • Supports a wide variety of member and provider inquiries involving benefits, claims, premiums, provider portal, member eligibility, and other issues; conducts initial research and works to immediately resolve issues.
  • At least 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
  • Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
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This listing is sourced directly from Molina Healthcare's careers page and normalized into a canonical job model.