Rothschildandco

Rothschildandco

Global Advisory Business Application Support Analyst, NY

New York

Sponsorship not specifiedDetected 5 days ago
AWSAzureData VisualizationSalesforceCRMExcelM&AProcess ImprovementCommunicationCollaborationProblem SolvingMicrosoft TeamsSharePoint

About the role

  • Business Application Support Analyst provides front-line support for Global Advisory's client relationship management (CRM) platform - principally DealCloud.
  • Based in London, Paris, and New York, the role delivers regional coverage during business hours to ensure continuity of service.
  • Support for other Global Advisory applications (e.g., Microsoft Teams/SharePoint, Power BI, Rogo Ai) forms a secondary part of the remit.

Responsibilities

  • Regional Application Support
  • o Monitor the CRM support mailbox and ServiceNow queue, responding to user queries and aiming for same-day resolution.
  • o Deliver ad-hoc user training, seamless onboarding support, and targeted guidance to drive user adoption and proactively address recurring issues.
  • o Perform Level 1 triage, applying known fixes and workarounds before escalation.
  • Cross‑Application & Operational Support
  • o Support additional Global Advisory business applications as they are onboarded (e.g., Rogo and future platforms).

Requirements

  • Bachelor's Degree Information Technology, Computer Science or related field

Compensation

  • Expected base salary rates for this role in our New York Office will be between $70,000 and $85,000 per year at the commencement of employment.

Company info

  • Rothschild & Co is a leading global financial services group with seven generations of family control and a history of over 200 years at the centre of the world's financial markets.
  • Our expertise, intellectual capital and global network enable us to provide a distinct perspective that makes a meaningful difference to our clients, communities and planet.
  • We have 4,600 talented specialists on the ground in over 40 countries around the world, enabling us to deliver a unique global perspective across four market-leading business divisions - Global Advisory, Wealth Management, Asset Management and Five Arrows.
  • As a family-controlled business built on relationships, we place a huge emphasis on our people and finding the right colleagues to take our business forward.
  • Rothschild & Co is committed to an inclusive and supportive environment where different perspectives are valued.
  • We are focused on the attraction and recruitment, development and retention and progression of high calibre talent to ensure we and our clients benefit from the value of difference.
  • Rothschild & Co's Global Advisory division delivers strategic advice to clients on mergers and acquisitions, financing, and broader corporate strategy.
  • We combine deep sector expertise with global reach, underpinned by a strong commitment to long-term client relationships.
  • The Global Advisory Business Applications and Operations team provides global subject-matter expertise across business processes, data governance, business application and technical platform support.
  • Global Advisory
  • Overview of Role
  • As the first point of contact for CRM queries, (i.e., we are transitioning from Microsoft Dynamics developed application to DealCloud) the analyst triages requests, resolves user, workflow, and data issues, and escalates system incidents through established ServiceNow channels.
  • Beyond reactive support, the role is a CRM subject-matter expert - guiding users on workflows and best practice, driving adoption through onboarding and ad hoc training, and identifying recurring issues to improve data quality, documentation, and service delivery.
  • Process Workflow & User Enablement
  • Triage, Resolution & Escalation
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This listing is sourced directly from Rothschildandco's careers page and normalized into a canonical job model.