OCHSNER UNIVERSITY HOSPITAL AND CLINICS
Financial Counselor- New Orleans
New Orleans - New Orleans Region - Louisiana, USA
Sponsorship not specifiedDetected 15 days ago
AccessibilityExcelCustomer SupportPharmacy PracticePatient CareCommunication
About the role
- We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
- This job is responsible for assisting patients for all billing inquiries across the organization in a face to face arena.
- This job ensures the best patient experience is received through timely and accurate assistance.
Responsibilities
- Ability to perform effectively in a fast paced ever changing environment.
- Provides Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction.
Requirements
- Required - High School diploma or equivalent
- Must have computer skills and dexterity required for data entry and retrieval of patient information.
- Must be proficient with Windows-style applications (Word, Excel and Power Point), various software packages specific to role and keyboard.
- Reliable transportation as may be required to travel to other facilities to fill in as needed.
- Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
- Ability to work with minimal supervision and make independent decisions.
- Other related duties as required.
Nice to have
- Preferred - Bachelors degree
Skills
- Knowledge Skills and Abilities (KSAs)
- Strong interpersonal skills.
Benefits
- Ability to remain calm and professional in high pressure/stressful situations regarding patient financial and medical conversations.
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