Hospitable

Customer Support Advocate (North America - Remote)

Remote, Oregon, United States

Sponsorship not specified$77k-$96kDetected 105 days ago

Customer Support

About the role

We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences.
Feel free to check out one of our public Town Halls for yourself: https://hsptb.com/twnhll Hospitable.com is a remote-only and fully distributed company.
We hire based on timezones, not countries.

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.
As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience.
Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling).
Create bug reports to escalate to engineering.
Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product.
Collaborate with the team on best working practices and issue resolution, working alongside Kevin whose favorite fruit is passion fruit.
Has 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product.

This means that the gross salary for US employees could be anywhere between $70,974.17 to $88,258.90.
Separately, this role is eligible for up to an additional $281,152.00 per year in Performance Share Units (PSUs).

This role will follow a five-day schedule that might include one weekend day to ensure coverage.
Is excited to work with a deeply technical product where learning quickly is part of the job.
We also offer options into the company equity through our $HOST token (RSU's), with a grant value of up to $8,700.00, to share in the long-term upside value of the company.

We are bold, like risks, and take on big challenges together.
Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls.
For this position, we are aiming to service customers across North American timezones.

This listing is sourced directly from Hospitable's careers page and normalized into a canonical job model.