Somethings

Head of Operations

New York City · Exec · Full-time

Sponsorship not specified$200k-$250kDetected 51 days ago

Performance ManagementLeadership

About the role

The work is high agency, high craft, and high impact:
You're walking into a role with real momentum - we're already live with the nation's largest payers and delivering care at scale today.
Your job is to make our operation world-class and able to replicable nationwide for the payers that are knocking down our door.

The Head of Operations owns the end-to-end delivery operation - our mentor and clinical workforce, the systems that support it, the quality and safety controls that protect teens, and the unit economics that make it sustainable.
you'll design the operating system that lets Somethings scale care delivery 5x without losing craft or compromising safety.
Build and scale the operations for our distributed mentor workforce end to end - onboarding, training, certification, performance management, and retention.
Design the team and pod structure (e.g., timezone-based regional pods) that lets the workforce grow without degrading quality or response times.
Partner with clinical leadership to operationalize supervision models, safety and escalation protocols, and incident response - teen safety comes first, always.
Build the quality monitoring and continuous-improvement systems that keep the bar high as volume grows.
Own the operational readiness to pass clinical, partner, and regulatory audits.
Own organizational and payer credentialing and enrollment, as well as individual provider credentialing for our mentor workforce.
Build multi-state licensure and credentialing tracking that scales as we enter new states and partnerships.
Translate complex, varying regulatory and partner requirements into clean, repeatable operational processes.

📈 Significant equity compensation, reflecting your foundational role and impact.
🏥 Comprehensive health insurance coverage.
Somethings is building the first social wellness platform for teens - a place where a teen can form a real relationship with a mentor who gets them, sticks with them, and helps them get better.
25 million teens in the U.S. are struggling with their mental health.
We're backed by General Catalyst, Catalio and world-class healthcare + consumer investors, and we're growing like crazy - in 2025 we grew 1100%, raised our $19.2M Series A, and are on track to 5x in 2026.
If you want to be a part of the generationally defining company in mental health, welcome home.

At Somethings, we're committed to building a workplace where diversity is not just welcomed, it's celebrated. We believe that innovation thrives on teams where everyone can be their authentic selves, bringing unique perspectives and backgrounds to the table. We are proud to be an Equal Opportunity Employer. This means all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our commitment to inclusivity is woven into the fabric of our corporate culture, ensuring everyone has the opportunity to succeed, learn, and grow with us.
At Somethings, we're committed to building a workplace where diversity is not just welcomed, it's celebrated.
We believe that innovation thrives on teams where everyone can be their authentic selves, bringing unique perspectives and backgrounds to the table.
We are proud to be an Equal Opportunity Employer.

This listing is sourced directly from Somethings's careers page and normalized into a canonical job model.