RingCentral
Senior Product Manager, AI & Enablement
Belmont, California · Senior · Full-time
Sponsorship not specifiedDetected 26 days ago
Agentic AIProduct StrategyCustomer SuccessCommunicationCollaboration
About the role
- Our agentic voice AI portfolio-AIR, AVA, and ACE-brings together automation, assistance, and insights across the entire conversation lifecycle.
- More seamless, intelligent experiences for businesses everywhere.
- This is a unique opportunity to blend product strategy with a passion for education and user experience.
Responsibilities
- Develop the Product Enablement Strategy: Define and execute a comprehensive product enablement and training strategy aligned with upcoming product launches, broader business goals, and evolving customer needs.
- Oversee Product Documentation: Partner directly with product teams to ensure our help center, knowledge base, and self-service documentation are accurate, user-friendly, and consistently up-to-date.
- Serve as a Subject Matter Expert: Act as the go-to resource for customer-facing teams (sales, support, and customer success) by developing internal enablement assets and delivering impactful training sessions.
- Collaborate Cross-Functionally: Work closely with product managers to deeply understand new features and roadmap plans, while partnering with marketing and sales to support comprehensive go-to-market strategies.
- Collaboration: Proven track record of working effectively and building alignment across multiple cross-functional teams and stakeholders.
- Act as the go-to resource for customer-facing teams (sales, support, and customer success) by developing internal enablement assets and delivering impactful training sessions.
- Work closely with product managers to deeply understand new features and roadmap plans, while partnering with marketing and sales to support comprehensive go-to-market strategies.
- With $2.5B+ in ARR and $250M invested in R&D annually, we're building the future of AI-powered business communications.
- You will drive the strategy, development, and delivery of high-impact training content, product documentation, and enablement programs that empower our users, partners, and internal teams globally.
- Free legal services that provide legal advice, document creation and estate planning
Requirements
- Strategic Thinking: Ability to think strategically and seamlessly translate highly complex product features into clear, actionable, and engaging training content.
- Technical Acumen: Ability to quickly grasp, master, and explain new software products, architectures, and features without needing to be an engineer.
- Ability to think strategically and seamlessly translate highly complex product features into clear, actionable, and engaging training content.
- Ability to quickly grasp, master, and explain new software products, architectures, and features without needing to be an engineer.
- In this role, you will serve as the essential bridge between our product teams, our Product Marketing Enablement team, and other cross-functional departments, ensuring our customers have the exact knowledge and resources required to maximize the value of our products.
Skills
- Exceptional written and verbal communication skills, with a natural talent for storytelling and simplifying technical concepts.
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Employee bonus referral program
- Student loan refinancing assistance
- Employee perks and discounts program
Compensation
- With $2.5B+ in ARR and $250M invested in R&D annually, we're building the future of AI-powered business communications.
Company info
- What We're Looking For
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