Elsevier
Director of Customer Success
USA - Bethesda, MD · Director
Sponsorship not specified$87k-$144kDetected 1 day ago
Project ManagementAccount ManagementCustomer SuccessEpicEHR/EMRPublic HealthCommunicationPublic Speaking
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odds of building a lasting career here
47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans.
- You will be responsible for driving measurable outcomes: patient engagement rates, satisfaction scores, clinical adoption, and demonstrable ROI.
- You will orchestrate cross-functional teams internal and external to ensure customers achieve and sustain success, while actively identifying opportunities to expand Mytonomy's footprint within your accounts.
Responsibilities
- Lead QBRs to demonstrate value, identify opportunities, and strengthen executive alignment.
- Develop executive communications and briefings that support deployment strategies and business objectives.
- Create and execute account strategies aligned with customer clinical and operational priorities.
- Develop case studies, customer success stories, and account documentation to support retention and growth.
- Partner with Product teams to provide customer insights and influence product enhancements.
Requirements
- Demonstrated ability to communicate ROI and business value to C-suite stakeholders through presentations, executive memos, and QBRs.
- Strong project management skills with proficiency in Asana and Google Workspace.
Nice to have
- Epic implementation or integration experience preferred.
- Located in the Greater Washington, DC area preferred
- Strong knowledge of Epic EHR workflows
Compensation
- $86,600 - $144,400.
Benefits
- Comprehensive, multi-carrier program for medical, dental and vision benefits
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Serve as the executive point of contact for assigned health system and payer accounts, building strong relationships with C-suite and senior clinical leaders.
- Guide customers through the transition from legacy patient education solutions by highlighting ROI and workflow benefits.
Company info
- We are committed to providing a fair and accessible hiring process.
Equal opportunity
- EEO Know Your Rights.
Visa & Work Authorization
- are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientat
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