PointClickCare
Senior Site Reliability Engineer, AI Infrastructure
Mississauga, Ontario · Senior
Sponsorship not specifiedCAD 139k-CAD 155kDetected 28 days ago
DatabricksAzureCloud PlatformsKubernetesTerraformCI/CDSite Reliability EngineeringPlatform EngineeringRESTMachine LearningIncident ResponseRecruitingHRResearchCommunicationCollaboration
About the role
- AI SRE exists to ensure PointClickCare's AI platforms run safely, reliably, and efficiently - protecting patient data while enabling teams to move fast with confidence.
Responsibilities
- Own service level objectives, error budgets, and reliability targets for the infrastructure underpinning cloud-based platforms - ensuring infrastructure observability (metrics, logs, traces), alert quality, and telemetry completeness across platform components and serving endpoints
- Design, build, and maintain infrastructure-as-code, operational automation, and change control workflows for AI/ML platforms - with a focus on repeatability, consistency, and toil reduction
- Lead incident response and blameless postmortems; validate backup/restore and disaster recovery processes; conduct game days and resiliency testing to harden platform and infrastructure reliability
- Mentor engineers, influence design reviews, and collaborate across engineering teams to improve platform resiliency, cost efficiency, capacity planning, and operational standards
- Implement and maintain platform security controls - including network segmentation, secrets management, encryption, and data protection safeguards - aligned to compliance requirements and partnering with security teams to respond to emerging risks
- Strong communication and documentation skills - able to write runbooks, lead postmortems, influence operational standards across teams, and translate technical complexity for diverse audiences
Requirements
- Strong proficiency with observability - metrics, logging, distributed tracing, SLI/SLO frameworks - and production ownership including incident response, blameless postmortems, and on-call operations
- Working proficiency with cloud platform administration - compute, networking, storage, and operating managed data or AI/ML platform services in production (e.g., Databricks, Azure ML, or Kubernetes-hosted infrastructure)
Skills
- 5+ years in SRE, platform engineering, or infrastructure roles supporting production cloud environments and mission-critical applications
- Strong proficiency with Infrastructure as Code (Terraform), GitOps practices, and CI/CD for infrastructure and platform changes
- Working proficiency with platform security - network segmentation, secrets management, encryption at rest and in transit, and key management
- Strong programming skills for automation, operational tooling, and infrastructure management
- Experience with disaster recovery planning, multi-region patterns, and capacity or cost optimization (FinOps)
- Working knowledge of container orchestration (Kubernetes), progressive delivery patterns (blue/green, canary), and data lineage tooling
- Experience in healthcare, life sciences, or other highly regulated industries with data privacy requirements
- PointClickCare Benefits &
Compensation
- These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
Benefits
- Benefits starting from Day 1!
Company info
- to help providers deliver exceptional care.
- And that starts with our people.
- As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
- With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.
- We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.
- Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
- At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change.
- Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making.
- By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact.
- It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
- Join us in redefining healthcare - so it doesn't just survive, it thrives.
- To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
- Travel to Office expectations**
- As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
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This listing is sourced directly from PointClickCare's careers page and normalized into a canonical job model.