worksite
Client Services Associate (Bilingual French)
Burlington, Ontario · Full-time
Sponsorship not specifiedDetected 21 days ago
A/B TestingCRMCustomer SupportZendeskCommunication
About the role
- If you love talking to people, solving problems and being surprisingly helpful, then this role is for you!
- The Client Services Associate sees that clients and prospective clients have an amazing experience throughout their entire time with Worksite.
- If this role is the right fit for you, please submit your resume and cover letter.
Responsibilities
- Based out of our Burlington, Ontario head office, this full-time role is needed to support our existing team and will have a varied schedule of weekdays, weekends, daytime and evening shifts.
- Document interactions clearly and accurately across multiple systems
- Support Worksite's instructor team with in-class student requests
- Follow up with existing clients to support them with any questions about their training purchases
- Explore customer needs through conversation and build rapport
- Identify areas to improve customer experience based on customer feedback and your own observations
- Similarly, we appreciate candidates who offer us only content that is a true reflection of their own work.
Requirements
- You enjoy working collaboratively and supporting your team
- You can navigate the internet and apps at lightning speed, but you are genuinely patient and understand that not everyone has the great technical skills that you have.
Nice to have
- Experience with a CRM and/or client support system (Zendesk preferred)
- Reliable attendance and punctuality
- Strong verbal and written communication skills
- Proficiency with computer tech/IT an asset
- Able to legally work in Canada
Skills
- Experience with messaging or chat‑based support
- Experience in hybrid call/chat workflows
- Experience in education or student support environments
- Experience in a call‑centre environment
- Why A Career At Worksite Safety Is For You
- Worksite also offers:
- Competitive base salary
- Fully company-paid health benefits package including $2000 in annual spending allowances
- Vacation accrual at 6%
- Free parking
- Ongoing development and learning
- Exciting and collaborative work environment
Compensation
- Competitive base salary
Benefits
- Assist with technical support related to Worksite's Learning Management System
- Provide basic occupational health and safety information and redirect customers to appropriate internal subject matter experts as required
Company info
- We're looking for an enthusiastic Client Services Associate who is French/English bilingual, self-motivated and passionate about amazing customer service.
- Register customers in eLearning and instructor-led training
- A Little More About Us
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This listing is sourced directly from worksite's careers page and normalized into a canonical job model.