Strongpoint Partners

Strongpoint Partners

Help Desk Specialist

Chicago, IL · Mid

Sponsorship not specified$55k-$65kDetected 61 days ago
ComplianceCustomer SupportVPNCommunicationCollaborationProblem SolvingMicrosoft OfficeCompTIA

About the role

  • The ideal candidate is a strong troubleshooter with excellent communication skills and a customer-first approach to problem-solving.
  • This role is intended to follow a hybrid work model with the expectation of in-office work ~2-4 days per week out of our Riverwoods, IL and/or downtown Chicago offices.

Responsibilities

  • Provide Tier 1 and Tier 2 technical support to end users, ensuring timely and effective resolution of issues.
  • Troubleshoot and support Microsoft Office 365 applications and services.
  • Build, configure, and deploy laptops managed through Microsoft Intune.
  • Provision and manage user accounts in Office 365, including permissions and security settings.
  • Maintain accurate hardware and software asset records within the ITSM system.
  • Escalate high-priority or complex incidents to management or higher-level support as needed.
  • Deliver exceptional customer service and communicate clearly with both technical and non-technical users.
  • This role provides frontline technical support to end users and plays a key role in ensuring the reliable operation of hardware, software, and network systems.

Requirements

  • Strong working knowledge of Office 365 administration and troubleshooting.
  • Experience with Microsoft Intune or similar device management tools.
  • Familiarity with ITSM tools and asset management best practices.
  • 3-5+ years of proven experience in a Help Desk or IT Support role.
  • Solid understanding of networking fundamentals, including VPN technologies.
  • Ability to prioritize tasks and perform effectively in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving abilities.

Nice to have

  • Bachelor's degree in a related field.
  • CompTIA A+, Network+, and/or Microsoft certifications.
  • Experience supporting users in an enterprise IT environment.
  • Pay Transparency Statement:
  • Our Value-Driven Employee Experience:
  • Inclusive Environment - A culture that values diversity, collaboration, and respect.

Compensation

  • The anticipated pay range for this position is $55,000-$65,000 annually.
  • At Strongpoint Partners, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US.
  • Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications.
  • Our total compensation package includes base pay plus a comprehensive benefits program.
  • Workplace Perks - Incentive bonus programs, flexible hours, & more.

Benefits

  • Flexible PTO - Competitive paid time off, including flexible & unlimited options.
  • Growth Opportunities - Support for ongoing learning and career development.
  • Comprehensive Benefits - Health, dental, vision, life, and disability coverage.
  • Workplace Perks - Incentive bonus programs, flexible hours, & more.
  • Specific benefits and programs may vary by partner and position.
  • Flexible Workplace - Hybrid and remote options available for many roles.

Company info

  • Strongpoint Partners is tech -enabled retirement services platform serving small- to mid-sized businesses with integrated retirement third party administration, recordkeeping, payroll, and HR solutions. Recognized as one of Inc. 5000's Fastest Growing Private Companies in America and certified as a Great Place to Work, Strongpoint offers a suite of services that prioritizes accuracy, compliance, and reduction of regulatory risk for its clients, delivered by local client success teams that understand the nuances of the markets they serve. With a coast-to-coast network of 19 leading firms including HowardSimon ("HSR"), Jocelyn Pension Consulting ("JPC"), Retirement Strategies Group ("RSG"), Retirement Planners and Administrators ("RPA"), Pension Financial Services ("PFS"), Pollard & Associates ("PA"), Carlson Quinn ("CQ"), SI GROUP ("SIG"), Retirement Planning Consulting Group ("RPCG"), Karel-Gordon & Associates ("KGA"), Cash Balance Actuaries ("CBA"), Pension Consultants, Inc. ("PCI"), Actuaries Unlimited ("AUI"), California Retirement Plans ("CRP"), Benefit Equity ("BEI"), United Benefit Pensions, Inc. ("UBP"), Creative Retirement Systems ("CRS"), Associated Pension Consultants ("APC"), Allied Consultants, Inc. ("ACI"), American Retirement Plan Services, LLC ("ARPS"), and SMS Retirement ("SMS"). Strongpoint Partners combines a relentless passion for service and innovation with the experience and expertise required to make retirement work for everyone. For more information, please visit: www.strongpointpartners.com.
  • Position Overview:
  • Strongpoint Partners is seeking two highly motivated Help Desk Technicians to join our IT team. This role provides frontline technical support to end users and plays a key role in ensuring the reliable operation of hardware, software, and network systems. The ideal candidate is a strong troubleshooter with excellent communication skills and a customer-first approach to problem-solving.
  • PLEASE NOTE: This role is intended to follow a hybrid work model with the expectation of in-office work ~2-4 days per week out of our Riverwoods, IL and/or downtown Chicago offices.
  • Strongpoint Partners is tech -enabled retirement services platform serving small- to mid-sized businesses with integrated retirement third party administration, recordkeeping, payroll, and HR solutions.
  • Recognized as one of Inc.
  • 5000's Fastest Growing Private Companies in America and certified as a Great Place to Work, Strongpoint offers a suite of services that prioritizes accuracy, compliance, and reduction of regulatory risk for its clients, delivered by local client success teams that understand the nuances of the markets they serve.
  • With a coast-to-coast network of 19 leading firms including HowardSimon ("HSR"), Jocelyn Pension Consulting ("JPC"), Retirement Strategies Group ("RSG"), Retirement Planners and Administrators ("RPA"), Pension Financial Services ("PFS"), Pollard & Associates ("PA"), Carlson Quinn ("CQ"), SI GROUP ("SIG"), Retirement Planning Consulting Group ("RPCG"), Karel-Gordon & Associates ("KGA"), Cash Balance Actuaries ("CBA"), Pension Consultants, Inc. ("PCI"), Actuaries Unlimited ("AUI"), California Retirement Plans ("CRP"), Benefit Equity ("BEI"), United Benefit Pensions, Inc. ("UBP"), Creative Retirement Systems ("CRS"), Associated Pension Consultants ("APC"), Allied Consultants, Inc. ("ACI"), American Retirement Plan Services, LLC ("ARPS"), and SMS Retirement ("SMS").
  • Strongpoint Partners combines a relentless passion for service and innovation with the experience and expertise required to make retirement work for everyone.
  • For more information, please visit: www.strongpointpartners.com.
  • Strongpoint Partners is seeking two highly motivated Help Desk Technicians to join our IT team.
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This listing is sourced directly from Strongpoint Partners's careers page and normalized into a canonical job model.