Match Group

Match Group

Sr. Technical Program Manager, Trust & Safety

Los Angeles, California · Senior · Full-time

Sponsorship not specified$160k-$175kDetected 30 days ago
Machine LearningSparkLLMsProduct StrategyAgileJiraConfluenceCommunicationCollaboration

About the role

  • At Tinder, Trust & Safety is foundational to what we do.
  • We are looking for a candidate who can synthesize fragmented threads and tasks, organize unstructured, ad-hoc work, and respond to rapidly changing priorities.
  • This is a hybrid role and requires in-office collaboration three days per week.

Responsibilities

  • Support end-to-end delivery for critical initiatives across safety product development, account integrity and identity, anti-abuse detection and mitigation, and moderation operations.
  • Own operational structure and hygiene by establishing consistent standards for tracking product roadmap initiatives, investigation findings, mitigation tasks, and infrastructure adjustments.
  • Partner with analysts, PMs, and engineers to coordinate the end-to-end lifecycle of abuse investigations-from initial detection through investigation, mitigation, and follow-ups-maintaining organizational visibility into progress and status.
  • Identify and coordinate inter-team dependencies while driving launch readiness and rollouts. You will own strategic alignment with key team members, including creating plans, managing risks, and refining communication models to ensure successful delivery.
  • Build and implement frameworks that drive operational excellence, systematically closing gaps and strengthening operational rhythms through subtle, high-impact refinements that don't disrupt the team's high-velocity culture.
  • Just as our users are better when they connect with others, so are we when we collaborate.
  • We have fun to unlock creativity, fuel innovation, and help us build better experiences for daters.

Requirements

  • 6+ years of experience in Technical Program Management, preferably within Trust & Safety, Integrity, or Security domains.
  • Hands-on experience with high-scale backend systems, distributed architectures, and managing complex technical dependencies.
  • Expert-level proficiency in managing cross-functional projects using tools like Jira.
  • The ability to synthesize complex technical risks and architecture decisions into actionable insights for less-technical stakeholders.
  • Expertise in agile methodologies and a deep understanding of software development best practices.

Nice to have

  • B.S. or M.S. in Computer Science, Engineering, or a related technical field.
  • Deep understanding of safety reporting, messaging, and account verification workflows in a mobile-first environment.
  • Familiarity with maintaining SLAs for mission-critical safety services.
  • Deep understanding of collaboration management tools such as JIRA, Confluence, Google Suite, and Figma.
  • Experience leveraging AI-powered tools (e.g., specialized LLMs) to automate routine program management tasks, improve documentation quality, and accelerate cross-functional communication.
  • As a full-time employee, you'll enjoy:
  • Even if you don't meet all the listed qualifications, we invite you to apply and show us how your skills could transfer.
  • Tinder is proud to be an equal opportunity workplace where we welcome people of all sexes, gender identities, races, ethnicities, disabilities, and other lived experiences.

Compensation

  • $160k-$175k

Company info

  • As humans, there are few things more exciting than meeting someone new.
  • At Tinder, we're inspired by the challenge of keeping the magic of human connection alive.
  • With tens of millions of users, hundreds of millions of downloads, 2+ billion swipes per day, 20+ million matches per day, and a presence in 190+ countries, our reach is expansive-and rapidly growing.
  • We work together to solve complex problems.
  • Behind the simplicity of every match, we think deeply about human relationships, behavioral science, network economics, AI and ML, online and real-world safety, cultural nuances, loneliness, love, sex, and more.
  • Take the Lead: We don't ghost our work or each other. Just as users don't leave their matches hanging, we don't let each other down.
  • Move Fast: We have a bias for action and urgency. Something that could be done tomorrow would be better if done today.
  • Better Together: We keep connection at the heart of dating and at the heart of how we work. Just as our users are better when they connect with others, so are we when we collaborate.
  • Real Talk: We say the hard thing the human way. Just as we ask our users to behave with kindness and candor in our community, we expect Team Tinder to do the same.
  • Safety First: We act with integrity, transparency, and consistency so people feel safe-whether they're swiping, matching, or working alongside us.
  • Spark Fun: We have fun to unlock creativity, fuel innovation, and help us build better experiences for daters.
  • We keep connection at the heart of dating and at the heart of how we work.
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