HackerRank

Customer Account Manager - SMB

Hybrid in Santa Clara, CA · Senior

Sponsorship not specified$100k-$125kDetected 75 days ago

CRMSalesAccount ManagementCustomer SuccessCommunication

About the role

We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank.

Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
Identify basic expansion or usage opportunities and partner with senior team members when appropriate.
Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.
Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience.

You bring 1-3 years of experience in a customer-facing role within a SaaS or technology environment, such as account management, sales development representative, customer success, or sales support.
You are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.
You are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience.
Strong written and verbal communication skills, with the ability to explain concepts clearly.
Even better if you have
Familiarity with HR Tech, recruiting tools, or developer-focused products.
Comfort engaging with day-to-day customer contacts in HR, Talent, or Engineering teams.
Are a Captain - you enjoy owning the customer relationship and championing their success.

As this shift accelerates, the definition of strong technical talent is changing.

This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $100,000 to $125,000, including base salary and incentive-based compensation (based on quota attainment).
This range doesn't include stock options or benefits. Salary may be adjusted based on business needs.
Final offer may vary based on skills, experience, location, and other compensation components.

We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.

Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.
Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.

HackerRank is a proud equal employment opportunity and affirmative action employer.
We provide equal opportunity to everyone for employment based on individual performance and qualification.
All your information will be kept confidential according to EEO guidelines.

This listing is sourced directly from HackerRank's careers page and normalized into a canonical job model.