Wcginternationalconsultantsltd

Wcginternationalconsultantsltd

Service Centre Outbound Specialist

Toronto, ON, Canada

Sponsorship not specifiedDetected 3 days ago
Outbound SalesExcelAuditingProblem SolvingTime ManagementMicrosoft Office

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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • The position also involves auditing and processing financial claims in alignment with WCG guidelines, requiring strong attention to detail, compliance, and confidentiality.

Responsibilities

  • Connect with clients through high-volume outbound outreach, using phone, text, and email to build rapport, gather information, and support their employment journey.
  • Maintain clear, accurate, and compliant records of all client interactions, ensuring documentation meets internal standards and regulatory expectations.
  • Work closely with internal teams to share insights, resolve issues, and support the efficient flow of information across operational and claims-related processes.
  • Support a variety of operational initiatives through project work and targeted outreach activities, contributing to continuous improvement and system-wide outcomes.
  • Process client and employer financial support claims
  • We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.
  • We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.

Requirements

  • Minimum 2-3 years' experience in a similar role working in a service-oriented organization
  • Ability to adapt to change
  • Ability to working in fast paced environment with changing workload
  • Knowledge of the Employment Services industry

Nice to have

  • Preferred Criteria:

Compensation

  • Competitive salary of $54,632 per year

Benefits

  • Ongoing learning and development opportunities
  • Generous time off policy to encourage work/life balance
  • Diversity, Equity, Inclusion and Belonging Matter
  • We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference.

Company info

  • We are committed to achieving a workplace that is equitable and representative of Canada's diverse population.
  • If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

This listing is sourced directly from Wcginternationalconsultantsltd's careers page and normalized into a canonical job model.