Integritymarketing
Vice President of Client Services
Dallas, TX · Exec · Part-time
Sponsorship not specifiedDetected 8 days ago
PHPData VisualizationProcess ImprovementLeadershipCommunicationCollaborationUnderwriting
About the role
- Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products.
- With a strong Insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike.
- Integrity is driven by a singular purpose: to help people protect their health and wealth so they can be ready for the good days ahead.
Responsibilities
- Leveraging deep industry expertise and strong partnership with Executive Leadership, Compliance, Legal, Operations, Technology, and Carrier Partners, this individual navigates complex organizational dynamics, supports field leaders and agents, drives operational effectiveness, and ensures alignment with company values, standards, and strategic objectives while delivering a best-in-class field experience.
- Navigate and manage complex field dynamics involving uplines, downlines, sidelines, partnerships, co-leadership arrangements, and organizational transitions.
- Support the resolution of escalated fields while maintaining neutrality and professionalism.
- Lead mediation efforts involving field disputes, organizational conflicts, and escalated relationship matters.
- Partner with Compliance and Legal to investigate and resolve agent and client complaints.
- Support the consistent enforcement of company standards, policies, and ethical expectations.
- Carrier Relations & Placement Support
- Support and strengthen strategic relationships with carrier partners.
- Collaborate with internal teams and carrier representatives to improve placement rates, service levels, and business retention.
- Support carrier growth initiatives and strategic partnership opportunities.
Requirements
- Proven experience supporting field sales organizations, independent agents, brokers, advisors, or contractor-based sales teams.
- Experience conducting sensitive conversations, investigations, and issue resolutions.
- Ability to travel domestically and engage directly with field leaders and agents.
- Proficiency with reporting tools, dashboards, and business reporting.
- 7+ years of leadership experience within insurance distribution, financial services, agency operations, field support, or related industries.
- Strong conflict resolution, mediation, and relationship-management skills.
- Demonstrated ability to build trust and influence stakeholders at all levels
- Strong verbal and written communication skills.
Nice to have
- Leadership experience managing operational or placement teams
- Experience partnering with Compliance and Legal teams on investigations.
- Strong analytical and reporting skills, including exposure to Power BI or similar business intelligence tools.
- Experience leading process improvement and technology adoption initiatives.
- Key Success Traits
- Relationship builder
- Influential communicator
- Highly collaborative
Compensation
- Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Benefits
- Serve as a primary liaison between the field and home office.
- Oversee home office facilities and workplace operations.
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This listing is sourced directly from Integritymarketing's careers page and normalized into a canonical job model.