Sigma Computing
Technical Support Engineering Manager
San Francisco, CA · Senior · Full-time
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$21,138 more — $161,138 — moves this role to Level III and 3 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $161,138 would place this position at wage Level III. That figure is within the posted range, and I'd like to target it. This role classifies under "Computer Occupations, All Other" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Computer Occupations, All Other (15-1299) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Become a product expert and stay technically close to complex and critical customer escalations.
- You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone.
- This requirement is a minimum and cannot be substituted by work experience alone.
Responsibilities
- Technical Support Manager
- Hire, develop and train a strong team of Support Engineers on an ongoing basis.
- Own strategic areas of the Support organization end to end, from strategy through measurable outcomes.
- Partner across Engineering, Product, Customer Success, Sales, and Marketing to solve customer challenges and drive cross-functional outcomes.
- Drive performance against key Support metrics, including CSAT, Initial Response, SLA, and Time to Resolution.
- Continuously refine processes to optimize efficiency, elevating customer support operations.
- Uncover golden insights within Support data, translating them into actionable strategies that improve customer experience, operational efficiency, and business outcomes.
- Develop a reputation for excellence, high credibility and integrity with peers across the org.
Requirements
- This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field.
- Knowledge of GCP or AWS.
- 5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role.
- Comfortable with CDW environment/concepts.
- Proficient in SQL and data modeling concepts.
- A proven track record of building trust with customers and bringing issues to resolution quickly.
- Managed a team supporting a SaaS product.
- Experience working with Snowflake, Redshift, or BigQuery.
- Startup experience.
Skills
- Computer Science fundamentals. Strong domain expertise in databases and business intelligence.
- Are curious, love to learn and to dig into new technologies and can pick them up quickly.
- Excellent verbal and written communication skills.
- Highly Desirable Skills & Experience
Compensation
- Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing.
Benefits
- Generous health benefits
- Flexible time off policy.
- Take the time off you need!
- Commuter and FSA benefits
- This role is eligible for stock options, as well as a comprehensive benefits package.
Company info
- Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.
- Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.
- Come join us!
- Benefits For Our Full-Time Employees:
- Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse.
- Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance.
- Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale.
- Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.
- Sigma announced its $80M in Series E financing in May 2026.
- The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN.
- This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.
- Equity
- Flexible time off policy. Take the time off you need!
Visa & Work Authorization
- g a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any othe
This listing is sourced directly from Sigma Computing's careers page and normalized into a canonical job model.