Mochi Health

Member Experience Representative

Remote, United States · Junior · Part-time

Sponsorship not specified$20k-$25kDetected 6 days ago

ComplianceCustomer SupportHIPAACollaboration

About the role

We are looking for a compassionate, dependable phone agent to join our Member Experience team.
This is a phone-first, inbound-only role - you will spend the majority of your time on calls with Mochi patients helping them navigate their care, understand their medications, and resolve issues quickly and empathetically.
This is an entry-level role with a clear path to permanent employment.

Document patient interactions accurately in our systems after each call
Maintain Mochi's quality, HIPAA compliance, and patient safety standards at all times
Organized and able to manage follow-up tasks across multiple patient interactions
We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.

1+ years of experience in a call center, phone support, or patient-facing customer service role

Top performers can expect to make ~$20-25/hr
Our team works together in person five days a week to foster collaboration, innovation, and strong connections.
2:00 PM - 8:00 PM CT, five days per week including rotating weekends
Weekend availability is strongly preferred.
Spanish and English fluency is preferred - bilingual candidates will be prioritized and compensated at the higher end of our range

Healthcare is broken at the first step: patients can't find the right care, understand what it costs, or access the medications they need.
Mochi Health is fixing this.
We're building an AI-driven marketplace that makes healthcare discoverable-connecting patients to the right providers, transparent pharmacy pricing, and affordable medications.
it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records.
We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today.
Join a team that's rebuilding healthcare from the patient up.
At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world.

Located in Texas - this role is remote but we are hiring in this state only at this time

Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Accommodations
Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.
If you need any assistance or accommodations due to a disability, please contact us at hr@joinmochi.com.

This listing is sourced directly from Mochi Health's careers page and normalized into a canonical job model.