erl
Manager Technical Services
Houston, Texas
Sponsorship not specifiedDetected 8 days ago
SalesBusiness DevelopmentCustomer SupportElectrical EngineeringPower ElectronicsLeadershipCommunicationProblem SolvingPublic Speaking
About the role
- ERLPhase Power Technologies Ltd seeks an experienced Manager Technical Services who is accountable for providing strategic leadership and direction for the Technical Services Department.
- This individual will work closely with Sales and other internal and external stakeholders providing quality services and setting benchmarks for their team, as well as helping in the development/implementation of new products".
Responsibilities
- Collaborate with the Technical Services team to resolve customer issues through application
- Prepare product presentations, competitive comparisons, and technical materials to support business development initiatives.
- Provide technical support to Marketing, Sales, Application Engineering, and Product Development teams. Leadership & Operational Management
- Accomplish departmental goals by leading the team, planning for delivery of customer support in a timely manner.
- Maintain high-quality service standards by resolving customer issues, improving processes, and driving continuous service improvements.
- Customer, Technical & Business Support
Nice to have
- Strong people manager with excellent ability to take charge, understand business needs and
- Have developed and maintained an expert level of technical expertise in electric power
Skills
- B.S. in Electrical Engineering is mandatory
- 10+ years' experience working with numerical relays and recorders
- Previous experience in leading and developing a team
- Strong professional presentation skills, both written and verbal, which includes the ability to hold
- Working knowledge of electric power systems and practices and philosophies
- Working knowledge of protective relay application at utility or engineering firms and industry practices
- Experience with EMTP, load flow and short circuit studies
- Experience with Utility companies, Consulting, Engineering companies would be an advantage.
- Knowledge of advanced communication protocols and communication system architecture
- Expert knowledge of system protection, integration and automation applications
Company info
- Support customers through product demonstrations, training, application guidance, and technical consultations.
- Develop a close working relationship with customers and establish a secondary technical contact, besides RSM, for customer inquiries and escalations.
- Assist customers with the installation, commissioning, and operation of ERLPhase systems, both remotely and on-site.
- Lead, mentor, and develop a team of Technical Service Engineers providing remote technical support to ERLPhase customers.
This listing is sourced directly from erl's careers page and normalized into a canonical job model.