Serve Robotics

Partnership Manager

Miami, FL

Sponsorship not specified$25k-$50kDetected 13 days ago

Machine LearningData AnalysisComputer VisionCRMAccount ManagementCustomer SuccessRoboticsCommunicationProblem Solving

About the role

The Partnership Manager owns and grows a portfolio of merchant and platform partnerships, with full accountability for partner performance, retention, and revenue outcomes.
This role serves as the primary owner of partner relationships and is responsible for driving operational excellence, identifying growth opportunities, and delivering measurable business impact.

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in.
Serve as the primary relationship owner, building and maintaining strong partner relationships across multiple levels and acting as a trusted advisor
Analyze performance data and independently drive improvements in key metrics such as order volume, reliability, and partner satisfaction
Lead issue resolution and manage escalations end-to-end, including root cause analysis, cross-functional coordination, and implementation of long-term fixes
Drive cross-functional initiatives with Operations, Product, and Support teams to improve processes, tools, and partner experience

5+ years of experience in account management, customer success, or sales, ideally within technology, food service, or delivery ecosystems.
Demonstrated track record of managing and growing client relationships.
You enjoy multitasking and taking initiatives from start to finish.
You are highly efficient, execution oriented, and results-driven.
You are comfortable with ambiguity and adapt quickly to new challenges.
Strong communication and interpersonal skills with the ability to build trust quickly.
Excellent problem-solving skills and a proactive, ownership-driven mindset.
Experience using CRM systems and basic data analysis tools to manage performance and reporting.
Willing to travel up to 25-50% within the designated market.
You thrive in fast-moving, high-growth environments.
You communicate confidently with both internal teams and external partners.

Our personable sidewalk robot is our vision for the future.
It's designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience.
Own a portfolio of partners and merchants, with full accountability for performance, growth, retention, and overall partner health

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
The Partnership Manager owns and grows a portfolio of merchant and platform partnerships, with full accountability for partner performance, retention, and revenue outcomes. This role serves as the primary owner of partner relationships and is responsible for driving operational excellence, identifying growth opportunities, and delivering measurable business impact.
Our team is agile, diverse, and driven.
We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
Identify, prioritize, and execute revenue growth and operational optimization opportunities within assigned accounts

This listing is sourced directly from Serve Robotics's careers page and normalized into a canonical job model.