Pillsbury

Pillsbury

Technical Support Analyst

Los Angeles · Mid

Sponsorship not specified$75k-$85kDetected 30 days ago
iOSCustomer SupportProblem SolvingMicrosoft Office

About the role

  • You will be responsible for resolving a range of IT issues, supporting end-users, and ensuring smooth daily operation of critical business systems, with a particular focus on applications and workflows common in legal practices.
  • California Pay range for this role, with final offer amount dependent on skillset and experience, is $75,000-$85,000.

Responsibilities

  • Provide technical support for hardware, software, and networking issues.
  • Serve as a point of escalation for complex incidents and collaborate with senior analysts or vendors as needed.
  • Maintain accurate documentation for systems, procedures, and troubleshooting guides.
  • Provide service desk support during downtime and on an as needed basis by monitoring and responding to support tickets in a timely and professional manner.
  • Provide support for audiovisual systems, conference room technology, and telecommunication systems as needed and occasionally during after-hours office events.
  • This mid-level role is ideal for a professional with a solid technical foundation and experience in technical support.

Requirements

  • Ability to sit in assigned work area, answer telephones, and respond to e-mails in a timely manner, and type proficiently for long periods of time
  • Ability to lift up to 50 pounds individually or assist in the lifting or large parcels
  • Three to five years of experience in an IT support role, preferably within a law firm environment.
  • A comprehensive knowledge of Windows 10/11, Microsoft Office, and Teams is required.
  • Experience with macOS, iOS and Androids are highly desired.
  • Experience with Mobile Device Management (MOM) is highly desired.
  • Experience with utilizing ticketing and asset management systems, such as ServiceNow is desired.
  • Strong problem-solving skills and ability to communicate clearly with both technical and non-technical users.
  • A comprehensive knowledge of Windows 10/11, Microsoft Office, and Teams is required. Experience with macOS, iOS and Androids are highly desired.
  • An understanding of printers, remote access tools, and mobile devices are required.
  • Ability to work independently, manage multiple priorities, and remain calm under pressure.
  • Physical Requirements:
  • Preferred Qualifications:
  • Working knowledge of legal applications, including document management systems.
  • Experience supporting hybrid or remote work environments.

Nice to have

  • Familiarity with data privacy and compliance regulations.
  • IT certifications or coursework.
  • Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act.
  • Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.
  • If you require an accommodation in order to apply for a position, please contact us at PillsburyWorkday@pillsburylaw.com.

Compensation

  • California Pay range for this role, with final offer amount dependent on skillset and experience, is $75,000-$85,000.

Company info

  • We are seeking a proactive and experienced Technical Support Analyst to join Pillsbury Winthrop Shaw Pittman LLP's Los Angeles office.
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This listing is sourced directly from Pillsbury's careers page and normalized into a canonical job model.