LIGHTFEATHER IO LLC
ServiceNow Business Analyst
United States · Full-time
No sponsorship$110k-$130kDetected 4 days ago
AzureDevOpsCybersecurityAccessibilityProject ManagementAgileJiraCustomer SuccessMentoring
About the role
- In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams.
- Ensure every story meets the team's "Definition of Ready" before it is approved for sprint planning. - Provide guidance and mentorship to junior developers and junior analysts.
- LightFeather is an Equal Opportunity Employer.
Responsibilities
- Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams.
- Ensure these processes drive consistency, efficiency, and alignment across the broader program.
- Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team.
- Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery.
- Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt.
- Collaborate with System Architects to ensure functional designs are technically feasible.
- Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls.
- Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel.
- Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks.
- Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals.
Requirements
- U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance
Skills
- U.S. Citizenship
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
- 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
- Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies).
- Experience working in an Agile/Scrum environment.
- Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications).
- Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management.
- Proficiency in Visio, LucidChart, or similar tools for process mapping.
- ServiceNow Certified System Administrator (CSA) - REQUIRED
- ITIL v4 Foundation (or higher).
- Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM).
- Why Join LightFeather?
Compensation
- $110,000-$130,000 annually, based on experience
Visa & Work Authorization
- citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance
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