Manager, Knowledge Management Solutions
Sunnyvale, CA, United States · Contract
Sponsorship not specified$115k-$186kDetected 8 hours ago
A/B TestingProject ManagementJiraConfluenceStakeholder ManagementContent MarketingForecastingLeadershipCommunicationCollaborationMentoringWriting
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33Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
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About the role
- Join us to transform the way the world works.
- At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business.
- The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
Responsibilities
- Leverage insights and analytics to guide your team to optimize content performance and lead experimentation to continuously improve outcomes and content quality
- Partner with internal and external teams to evolve our content systems at scale, combining structured content, automation, reuse, and AI-assisted workflows across content development and delivery
- Own intake, prioritization, and capacity planning across team initiatives
- Lead organizational change by evolving team skills and processes to meet emerging needs
- Inspire, motivate, and develop productive, effective, high morale teams
- Coach and mentor team members to support consistent growth and development of employees' careers
- Model LinkedIn's culture and values and actively participate in developing a healthy team culture
- Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.
Requirements
- Bachelor's degree in Journalism, English, Computer Science, or equivalent working experience
- 8+ years in one or more of the following areas: content strategy, knowledge management, content management, content operations, or technical writing
- 5+ years of experience in working with enterprise content management systems such as Adobe Experience Manager (AEM) Guides
- 5+ years of experience in DITA, structured writing, content reuse, and topic-based authoring
- 5+ years of demonstrated sound analytical, organizational, and project management skills
Nice to have
- Experience in the content creation and validation process for GAI/AI conversational interfaces and familiarity with prompt engineering principles
- Knowledge of content governance frameworks and editorial standards
- Experience in forecasting and capacity planning leveraging business data
- Demonstrated knowledge of AI-powered content development processes and tooling
- Ability to flex and adapt to changing business needs and processes of a fast-paced work environment
- Expertise in managing cross-functional projects and collaborating with technical and business teams
- Experience in stakeholder management and executive communication
- Experience defining and tracking performance metrics with strong analytical skills
Compensation
- As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Benefits
- Partner and work closely with peer managers and cross-functional groups to connect strategy to vision and align team goals, priorities, and roadmap to business needs
Company info
- The Knowledge Management Solutions (KMS) team at LinkedIn is responsible for creating and delivering self-service content for LinkedIn's members, customers and employees.
- We are seeking a talented and passionate Manager, Knowledge Management Solutions to join the team responsible for the content strategy and authoring of these self-service resources.
- Equal Opportunity Statement We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer.
- Build subject matter expertise for designated line of business(es) and lead the content strategy and content creation efforts that enable us to deliver clear and relevant information to our members and customers for that business
Equal opportunity
- We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer.
- LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
- LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities.
- Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
Visa & Work Authorization
- in, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class
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This listing is sourced directly from LinkedIn's careers page and normalized into a canonical job model.