Trupanion

Inbound Sales Specialist - (Pacific Time Hours)

Seattle, WA, United States · Full-time

No sponsorshipDetected 28 days ago

CRMSalesCustomer SupportCommunicationTime ManagementAdaptabilityProperty & Casualty

About the role

Trupanion is a leading provider of medical insurance for cats and dogs in North America.
Join Our Sales Team: Meaningful work impacting pets' lives!
As an Inbound Sales Specialist, you'll be on the front lines connecting with pet parents during important moments in their journey.

Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and individual sales goals in a fast-paced environment
Navigate multiple systems and tools to deliver a seamless and efficient customer experience
Prioritize and manage time effectively while maintaining strong attention to detail and productivity in a high-volume contact center environment
Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system
Strong aptitude for identifying customer needs, recommending tailored solutions, and building trust through empathetic and customer-focused communication
We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

Must be able to obtain and maintain active Property and Casualty (P&C) licensing in all 50 states and applicable jurisdictions, e.g. assigned Canadian Provinces.
Our new hire grants vest over 4 years.

2+ years of successful sales experience in a high-volume business-to-customer sales or inbound call center environment is essential
1+ years of experience in a customer service role is essential
Proven track record of meeting or exceeding individual sales goals, productivity expectations, and performance metrics in a fast-paced environment
Experience handling high-volume inbound customer interactions while balancing empathy, professionalism, efficiency, productivity, and strong call control
Demonstrated sense of ownership, adaptability, and resilience while thriving in a metrics-driven and fast-paced environment
Experienced in navigating multiple digital platforms simultaneously while accurately documenting customer interactions and policy information in CRM systems
Property and Casualty (P&C) licensing is a plus

Meaningful work impacting pets' lives!
Schedule (Pacific Time Hours)
Candidates should be comfortable with a dynamic schedule and flexibility to work evenings and weekends.

The starting pay for this position is $20/hour on a full-time schedule.
In locations where local minimum wage requirements exceed the posted rate, compensation will be adjusted accordingly.
Along with the hourly pay, Trupanion employees are currently eligible for uncapped monthly bonuses based on individual performance.

Full medical, dental, and vision benefits at no cost to the employee
Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
Free medical health insurance for your pet (1 dog or cat)
Paid time off to volunteer at nonprofit organizations
Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ
Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

Our mission is to help loving, responsible pet owners budget and care for their pets.
At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Educate and support prospective Trupanion customers by delivering exceptional service through inbound warm leads, phone calls, and email interactions
Guide customers through the enrollment process while ensuring a seamless, positive, and supportive customer experience
Demonstrated ability to build genuine rapport quickly, overcome objections, and confidently guide customers through the sales process using a consultative and solution-oriented approach

All your information will be kept confidential according to EEO guidelines.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

This listing is sourced directly from Trupanion's careers page and normalized into a canonical job model.