CardWorks
Senior Vice President, Customer Experience
Lake Mary, USA · Exec
Sponsorship not specifiedDetected 64 days ago
Process ImprovementCustomer SupportLeadership
About the role
- We are seeking a strategic leader focused on growth and innovation to evolve and scale our Customer Experience organization.
- Ideally, the qualified candidate will work at the following location(s): Lake Mary, FL; Orlando, FL; or Wilmington DE.
- A hybrid work model or fully remote model can be considered based on hiring manager decision and priorities of the role.
Responsibilities
- Become an everyday champion - and build a career where your impact fuels financial progress.
Requirements
- Strong executive presence with the ability to influence cross-functional stakeholders
- Analytical mindset with the ability to translate data into actionable insights
- Demonstrated ability to lead change and deliver measurable improvements in customer experience and operational performance
- Practical, forward-looking approach to leading transformation at scale
- Expertise in how to thoughtfully introduce technology and automation to support-not replace-high quality customer service
- Balanced operational rigor with a focus on customer experience and business growth
- Strong leader of people, with a track record of building engaged, high-performing teams
- Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
- Benefits Package -Medical, Dental, and Vision (plus much more)
- 401(k) Plan with Company Match
- Short- & Long-Term Disability
- Wellness Programs
Nice to have
- or Wilmington DE.
Skills
- Shape and execute a roadmap to enhance contact center capabilities, incorporating digital tools, automation, and scalable workflows
Benefits
- Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind.
Company info
- Merrick Bank: The bank that builds
- CardWorks Servicing: One partner, total performance
- Carson Smithfield: Resolution with respect
- With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.
- CardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle.
- We're embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.
- With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery.
- The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.
- Our team tackles the industry's most complex credit and payment challenges.
- And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow.
- CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans.
- We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.
- Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets.
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