Phreesia

Phreesia

Sr. Client Services Associate

Remote United States · Senior

Sponsorship not specified$85k-$120kDetected 23 hours ago
Project ManagementStrategic CommunicationsCRMBusiness DevelopmentProcess ImprovementCustomer SuccessCommunicationPublic SpeakingAdaptabilityOrganizational Skills

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odds of building a lasting career here

26Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

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About the role

  • Client Services Associate to join our growing Client Solutions team.
  • As one of the first points of contact for new clients, you will guide healthcare practices through a structured onboarding journey, ensuring they go live on the Phreesia platform with confidence and achieve early, measurable value.
  • This is a foundation role within Client Solutions, deliberately built to give you product depth, client relationship skills, and business acumen that open multiple career paths across our client-facing teams.

Responsibilities

  • Own end-to-end onboarding for newly contracted clients, managing project timelines, stakeholder communications, and go-live milestones
  • Partner closely with Client Success Managers to ensure a seamless handoff from implementation to ongoing engagement, and build the skills to own that engagement yourself over time
  • Proactively engage clients to drive adoption and usage of Phreesia products and features, ensuring they realize maximum business value
  • Collaborate with Support, Product Management, Sales, and Business Development to resolve issues and escalate risks proactively
  • Document client configurations, feedback, and implementation outcomes to support process improvement and institutional knowledge

Requirements

  • Bachelor's degree required
  • You must be meeting or exceeding performance expectations in your current role to be considered for any internal move.

Nice to have

  • Comfortable working within software platforms
  • experience with CRM or project management tools is a plus

Compensation

  • Base pay for US is $85,000 – $120,000, depending on qualifications.

Benefits

  • Flexible PTO + 8 company holidays
  • Monthly reimbursement for cell phone + internet + wellness
  • 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
  • Variety of insurance coverage for people (and pets!)
  • Continuing education and professional certification reimbursement
  • In addition, Phreesia offers an attractive and comprehensive Total Rewards package including health benefits, 401(k), flexible PTO, Summer Fridays, and professional development resources.
  • 100% Remote work + home office expense reimbursements

Company info

  • At Phreesia, we're looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We're committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.
  • Phreesia cares about our employees by providing a diverse and dynamic work environment. We're a five-time winner of Modern Healthcare Magazine's Best Places to Work in Healthcare award and we've been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!
  • Top-rated Employee Benefits:
  • At Phreesia, we're looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience.
  • We're committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered.
  • Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.
  • Phreesia cares about our employees by providing a diverse and dynamic work environment.
  • We're a five-time winner of Modern Healthcare Magazine's Best Places to Work in Healthcare award and we've been recognized on the Bloomberg Gender Equality Index.
  • We are dedicated to continuously improving our employee experience by launching new programs and initiatives.
  • If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!
  • Competitive compensation

Equal opportunity

  • equal opportunity employer.
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This listing is sourced directly from Phreesia's careers page and normalized into a canonical job model.