Agero
Onsite, Total Case Specialist, Kia Care (Customer Service Rep)
Clarksville, Tennessee, On Site · Full-time
Sponsorship not specifiedDetected 10 hours ago
CRMOutbound SalesExcelLogisticsCustomer SupportCommunication
About the role
- This is an in-person position located at our Clarksville, TN contact center at 2971 International Blvd, Clarksville, TN 37040.
- Associates hired for this role are expected to work onsite
- Agero is currently hiring for Onsite Total Case Specialists to take inbound calls in our Consumer Affairs department for Kia Care.
Responsibilities
- Listen actively, acknowledge concerns, and deliver calm, personalized support to frustrated callers while focusing on positive, lasting resolutions.
- Deliver empathetic, personalized support that strengthens customer satisfaction and long-term loyalty.
- Manage multiple calls, dispatch requests, and systems efficiently.
- You set clear expectations, keep your word, and build trust through empathetic two-way communication.
- Genuine passion for helping others, with proven experience in customer-facing or support roles.
- In this role, you will handle vehicle-related inquiries, provide technical support, and resolve complex customer issues with exceptional care.
- an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem.
Requirements
- You may be required to travel to Medford for your initial onboarding.
- Team work and positive attitude required.
Nice to have
- Experience in a fast-paced contact center is preferred.
Skills
- Skilled at navigating multiple digital tools and CRM software confidently.
- Able to type at least 45 wpm accurately on a computer keyboard.
Compensation
- Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually.
Benefits
- Handle inbound calls and outbound follow-ups to resolve concerns, from troubleshooting Kia Connect and mobile app integration to navigating warranty coverage, repair assistance, and service campaigns.
- Partner with dealerships, Kia, and external & internal teams to resolve a range of issues related to in-car technology, subscription services, warranty coverage, and backordered parts.
- The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others.
Company info
- Serve as the bridge between customers, dealerships, Kia, and any third party vendors, ensuring smooth communication and empathetic solutions.
- Help customers understand their vehicle's features, warranty coverage, and available resources so they feel confident and informed in their ownership experience.
- Customers may reach out with general questions or in stressful situations, and your role is to provide calm, empathetic guidance every time.
- You'll act as a trusted liaison between customers, dealerships, and Kia - ensuring customers receive the help they need and hang up feeling heard, valued, and confident in their connected technology and ownership experience.
- Facilitate smooth communication between customers, dealerships, and Kia to ensure timely, effective resolutions.
- Help customers troubleshoot vehicle features such as the Owner's Portal, Bluetooth, infotainment, radio, and navigation with clear, step-by-step support.
- You listen with care, respond with compassion, and support customers through stressful situations.
- Able to speak to customers or providers on the phone, while typing detailed call notes, looking up information, and navigating multiple screens.
This listing is sourced directly from Agero's careers page and normalized into a canonical job model.