Cain Watters & Associates, LLC
Senior Desktop Support Technician
Frisco, Texas, United States · Senior · Full-time
Sponsorship not specifiedDetected 13 days ago
AzureCustomer SupportResearchCommunicationProblem SolvingPublic SpeakingMicrosoft OfficeCompTIA
About the role
- Diagnose and troubleshoot issues related to desktop hardware, operating systems, business applications, and network connectivity to ensure minimal downtime.
- Mentor and train junior IT staff to enhance team capabilities.
- Contribute to the development of IT policies, procedures, and best practices.
Nice to have
- Exceptional customer service skills with a focus on delivering a positive end-user experience.
- Strong ability to interpret technical documentation and apply resources to resolve complex issues.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
- Proven ability to thrive in a fast-paced, dynamic environment while managing multiple priorities.
- Travel No travel is required for this position.
- Work Environment This job operates in a clerical, office setting.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Apply directly at Cain Watters & Associates, LLC →Create a free account for alerts like thisView Cain Watters & Associates, LLC immigration profile
This listing is sourced directly from Cain Watters & Associates, LLC's careers page and normalized into a canonical job model.