Duolingo

Senior Community Manager

Pittsburgh, PA · Senior

Sponsorship not specified$143k-$193kDetected 21 days ago

Customer SupportCommunication

About the role

We're looking for a Senior Community Manager who is equal parts strategist, builder, and hands-on operator.
This is a unique opportunity to shape how millions of learners engage with Duolingo, not just today, but for years to come.
You'll be the front line of how we show up with learners, moderators, superfans, and ambassadors - cultivating joy, trust, safety, and belonging through every interaction.

You will work hand-in-hand with the Head of Community to craft and build the community function from scratch.
At the same time, you will own and lead the day-to-day engagement across our community channels.
You'll partner closely with Product, Engineering, Marketing, Communications, and Customer Support to bring the community's voice into the heart of the organization.
Manage our core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience
Build and maintain strong relationships with moderators, ambassadors, and superfans
Own and lead day-to-day community operations

Experience with shifting sentiment, scaling, and building advocates through community programs and tactics.
Experience with international community management or scaling programs across cultures.

Experience in community management for a consumer-facing brand, ideally at scale.

$142,800 - $193,200 USD
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Equal Employment Opportunity: Duolingo is proud to be an Equal Employment Opportunity employer.
Fraud Warning: Unfortunately, there is a rise in scammers pretending to be real Duolingo employees.
Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we'll never ask you to deposit a check, purchase equipment, or exchange money during the interview process.
Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com.

Take a peek at how we care for our employees' holistic well-being with our benefits here.
You'll bring creative ideas, help define structure and best practices, and co-create a vision for what a high-impact, high-delight global community looks like at Duolingo.
Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement

Duolingo is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Fraud Warning: Unfortunately, there is a rise in scammers pretending to be real Duolingo employees.
Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we'll never ask you to deposit a check, purchase equipment, or exchange money during the interview process.

This listing is sourced directly from Duolingo's careers page and normalized into a canonical job model.