Equinix

Equinix

Director, People Advisory (Within People Experience)

Toronto Office TRO · Director · Full-time

Sponsorship not specified$154k-$232kDetected 30 days ago
Process ImprovementLeadershipMentoring

About the role

  • The Global People Services Advisory Leader i s accountable for the strategic leadership, operational excellence, and continuous evolution of the global People Services advisory team.
  • Operating at the core of the People Experience model, the role balances service delivery, risk management, and employee experience at scale.

Responsibilities

  • Align advisory support, triage, and knowledge management with customer demand & People Experience objectives
  • Knowledge Management & AI Enablement - Monitor and drive the creation and continuous improvement of people knowledge content that strengthens self-service, improves AI agent effectiveness, and reduces avoidable human intervention
  • As the Business SME for People Advisory, partners with our product and UX designers and Technology partners to cultivate and evolve the People Advisory products and services and continue to develop our self-service channels to deflect cases from the team
  • Strategic Leadership & Capability Building - Experience leading and developing global advisory teams, setting clear standards, building confidence and judgement, and embedding a high-quality, service-oriented culture
  • Systems Thinking & Continuous Improvement Mindset - Ability to design, optimise, and evolve scalable People Services operating models using data, insight, and digital enablement
  • Leading a distributed team of (13+) People Services Advisors, the role ensures employees, managers, alumni, and People partners receive timely, accurate, and human-centred support for people matters that require judgement beyond self-service or AI-enabled solutions.
  • Team Leadership & Capability Building
  • Strategic Leadership & Capability Building
  • Experience leading and developing global advisory teams, setting clear standards, building confidence and judgement, and embedding a high-quality, service-oriented culture
  • Ability to design, optimise, and evolve scalable People Services operating models using data, insight, and digital enablement

Requirements

  • Bachelors degree or equivalent
  • Proven years of experience in progressive HR and ER related roles and team leadership
  • Strong understanding of global People Services and advisory models, including triage, escalation, knowledge management, and the interaction between human support, self-service, and AI-enabled solutions
  • Global & Cultural Acumen - Proven capability operating across multiple regions, balancing global consistency with local legal, cultural, and regulatory requirements in people decision-making

Skills

  • Global & Cultural Intelligence
  • Influence & Stakeholder Partnership
  • Systems Thinking & Transformation Mindset
  • Service excellence & customer mindset
  • Digital & Knowledge Fluency (Ai and self service platforms
  • Data Fluency
  • Ability to interpret, analyse, and apply People Services data, trends, and insights

Compensation

  • 154,000 - 232,000 CAD / Annual
  • The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs.

Benefits

  • Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
  • Eligibility requirements apply to some benefits.
  • Benefits are subject to specific plan or program terms, and to change at Equinix discretion.
  • Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
  • The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits.
  • Employees are eligible for bonus, and equity may be offered depending on the position.
  • Equinix Benefits
  • Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). -
  • Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge.

Company info

  • Team Leadership & Capability Building - Lead, develop, and performance-manage a global team of People Services Advisors, embedding strong judgement, consistent decision-making, and a high-service, advisory mindset.
  • Lead, develop, and performance-manage a global team of People Services Advisors, embedding strong judgement, consistent decision-making, and a high-service, advisory mindset.

Equal opportunity

  • If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
  • Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.

Visa & Work Authorization

  • regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender id
Apply directly at Equinix →Create a free account for alerts like thisView Equinix immigration profile

This listing is sourced directly from Equinix's careers page and normalized into a canonical job model.