Indigobooksmusic

Customer Experience Representative

Rocky View County, AB, Canada

Sponsorship not specifiedDetected 28 days ago

AccessibilityCRMHRCustomer SupportLeadershipCommunicationProblem SolvingTime ManagementAdaptabilityOrganizational Skills

About the role

We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us.
Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.
As such, we believe in the power of people and their stories.

Document customer interactions accurately and transparently, ensuring all feedback is captured and communicated to the appropriate teams
Collaborate with colleagues and leadership to identify opportunities for improving the overall customer experience
Maintain detailed records and organize information efficiently to support seamless customer service delivery
Support the daily operations of the organization while prioritizing customer satisfaction and experience

Proven experience in a customer service, retail, or customer-facing role (preferred but not required)

We Will Be Entrepreneurial
Participate actively in onboarding and continuous learning to develop expertise in products, services, and company programs
Contribute to a safe, inclusive, and supportive work environment where health, safety, and well-being are prioritized
Ability to work a flexible schedule, including evenings, weekends, and holidays as required

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen.
Our Mission is to inspire reading and enrich the lives of booklovers.
We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive.
Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.
We Will Hire, Inspire, Promote and Retain the Best
We Will Be Customer Centric
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled
We're looking for a Customer Experience Representative to join our dynamic team in Rocky View County, Canada.

This listing is sourced directly from Indigobooksmusic's careers page and normalized into a canonical job model.