contruent
North American General Manager
Naperville, Illinois, United States
Sponsorship not specifiedDetected 6 hours ago
Product ManagementProduct StrategyProject ManagementForecastingERPCustomer SuccessLeadershipCollaboration
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Customer Success Ensure exceptional customer experience from implementation through renewal.
Responsibilities
- Own the overall P&L for North America.
- Develop and execute the regional growth strategy aligned with corporate objectives.
- Drive predictable ARR growth while improving profitability and operating efficiency.
- Build a culture of accountability, execution, and customer obsession.
- Own regional service bookings, sales bookings, ARR growth, renewals, and expansion revenue.
- Partner with Sales leadership to improve pipeline generation, conversion, and forecasting accuracy.
- Drive customer adoption and long-term product utilization.
- Professional Services & Support
- Partner with Support leadership to achieve world-class customer experience.
- Optimize implementation methodologies for SaaS deployments.
Requirements
- 15+ years of progressive leadership experience within enterprise software or SaaS.
- 7+ years leading multiple customer-facing functions.
- Proven success growing recurring SaaS revenue.
- Experience leading organizations through scale and transformation.
- Experience selling complex enterprise software to large organizations.
Nice to have
- The North America General Manager is responsible for the overall commercial performance and operational success of Contruent's North American business.
- Business Leadership
- Identify new growth opportunities through partnerships, strategic accounts, and adjacent markets.
- Customer Success
- Ensure exceptional customer experience from implementation through renewal.
- Improve customer retention and Net Revenue Retention (NRR).
Compensation
- Lead annual planning, forecasting, and business reviews.
Company info
- Strong executive presence with the ability to influence customers, employees, investors, and board members.
Visa & Work Authorization
- Serve as executive sponsor for strategic customer relationships
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This listing is sourced directly from contruent's careers page and normalized into a canonical job model.