Arctiq
Information Technology Engineer - Knoxville, TN
Knoxville, Tennessee · Full-time
Sponsorship not specifiedDetected 12 days ago
Cloud PlatformsCybersecurityCustomer SupportCommunication
About the role
- We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model.
- Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve.
- This is an on-site, full-time opportunity for one of Arctiq's clients in Knoxville, TN.
Responsibilities
- Manage customer expectations while building and maintaining strong client relationships.
- Maintain accurate documentation of client IT infrastructure and configurations.
- Provide follow-up support to ensure customer satisfaction and complete issue resolution.
- Document all work performed, including support tickets, customer communications, and resolutions.
- Perform PC deployments, imaging, and hardware setup.
- Participate in an on-call support rotation.
Requirements
- Ability to communicate technical concepts effectively to non-technical users.
- Strong customer service skills with the ability to handle challenging situations professionally and calmly.
- Ability to work collaboratively in a team-oriented environment.
- Experience administering and troubleshooting Active Directory.
- Working knowledge of networking concepts and troubleshooting.
- Experience supporting Windows and macOS operating systems.
- Excellent attention to detail and strong written and verbal communication skills.
- Strong listening skills with a commitment to delivering exceptional customer service.
- Experience administering and providing basic support for Microsoft 365 environments.
- Basic understanding of cybersecurity principles and best practices.
- Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
- We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.
Company info
- The Information Technology Engineer (ITE) serves as the first point of contact for customers seeking technical assistance.
- Educate customers on technology solutions and best practices.
This listing is sourced directly from Arctiq's careers page and normalized into a canonical job model.