Figma
Support Content Engineer
San Francisco, CA • New York, NY • United States · Full-time
Sponsorship not specified$127k-$245kDetected 5 days ago
Agentic AIFigmaContent MarketingZendeskCadenceCommunicationCollaboration
About the role
- From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
- This is a full time role that can be held from one of our US hubs or remotely in the United States.
- The listed range is a guideline, and the range for this role may be modified.
Responsibilities
- Design, build, and iterate on AI-powered content systems - including automated workflows and quality checks that keep the knowledge base accurate at scale - and develop human oversight mechanisms that ensure a high quality bar.
- Own the information architecture of our internal knowledge base, defining how content is organized, maintained, and structured for both human use and AI consumption.
- Establish and maintain content governance standards including style guides, templates, and documentation frameworks so Specialists receive consistent, reliable information regardless of the source.
- Optimize how content tools (and AI agents) work together, ensuring the environment functions as a cohesive system with an evaluation strategy (especially for AI content) and identified improvement mechanisms to increase impact.
- Figma's platform helps teams bring ideas to life-whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
- If you're excited to shape the future of design and collaboration, join us!
- You'll design the architecture that organizes how knowledge lives, build and optimize the automated workflows that keep it accurate at scale, and ensure both humans and AI can retrieve the right information at the right time.
- This is a role for someone who thinks in systems, measures everything, and wants to own a function end to end.
- At Figma we celebrate and support our differences.
- Experience building a content or knowledge management strategy including governance, information architecture, and measuring impact
Requirements
- 5+ years of experience building and maintaining knowledge or content programs at scale in a Support environment for a technical SaaS product, with proficiency in tools like Notion, Zendesk, and Decagon
- An advanced practice of using AI tools as core infrastructure in your content workflow, with hands-on experience using
- Additionally, if hired you will be required to attend in person onboarding.
- Experience with systems integrations via API, webhooks, MCP, or other methods
Compensation
- $127,000 - $245,000 USD
- If based in Figma's San Francisco or New York hub offices, this role has the annual base salary range stated below.
- Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
- For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.
- Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles.
- Figma's compensation and benefits are subject to change and may be modified in the future.
Benefits
- These modifications enable an individual with a disability to have an
Company info
- Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.
- We are looking for a Support Content Engineer to own the knowledge systems, strategy, and infrastructure that enable our Support team to deliver exceptional customer experiences at scale - ensuring every product launch, policy change, and process update is understood and executed by our Support Specialists and AI systems.
Equal opportunity
- If you require accommodation, please reach out to accommodations-ext@figma.com.
- equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Visa & Work Authorization
- employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other cha
This listing is sourced directly from Figma's careers page and normalized into a canonical job model.