Authentic
Customer Service Agent
Dayton, Ohio, United States · Staff+
Sponsorship not specifiedDetected 76 days ago
CRMCustomer SupportCommunicationCollaborationPlain LanguageUnderwritingProperty & Casualty
About the role
- Think of us as the operating system that powers these specialized insurance offerings.
- For brokers, this means they can offer unique products their competitors don't have, earn more money, and spend less time on paperwork and administrative tasks.
Responsibilities
- Support new business quoting and application processes
- Support new business quoting and application processes in collaboration with underwriting
- Deliver a consistently outstanding customer experience across all interactions - phone, email, and chat
- Gather and document customer feedback to surface trends and improvement
- Build long-term relationships with policyholders and agent partners to drive retention and loyalty
- Maintain accurate and thorough records of all customer interactions in our CRM system
- Support cross-functional initiatives and collaborate with underwriting, claims, and billing teams
Requirements
- Must be open to a path towards licensing
- Property & Casualty insurance license preferred but not required. Must be open to a path towards licensing
- Strong communication skills (written and verbal) and a customer-first mindset.
- Organized and detail-oriented, with the ability to manage multiple tasks.
- Interest in automation, chatbots, or customer support technology.
- Comfortable using tech-forward tooling
- Proactive learner eager to contribute to both customer-facing and internal initiatives.
- Enjoys interacting and learning from our customers (small businesses).
- Competitive salary, equity, and role trajectory
- Comprehensive health benefits for you and your family
- 401(k) plan with company match
Nice to have
- Property & Casualty insurance license preferred but not required.
- Prior customer service or client-facing experience is a plus.
Skills
- About the Job Thoughtful individuals who demonstrate skills that reflect a proactive and strategic approach to problem resolution.
Compensation
- Competitive salary, equity, and role trajectory
Benefits
- Review and explain policy documents, declarations pages, and coverage details in clear, plain language
Company info
- Assist customers with billing inquiries, payment plan setup, and account reconciliation
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This listing is sourced directly from Authentic's careers page and normalized into a canonical job model.