Embryriddle

Academic Advisor I

Daytona Beach, FL · Full-time

Sponsorship not specifiedDetected 7 days ago

Computer VisionSalesforceExcelCustomer SupportCommunicationProblem SolvingOrganizational SkillsMicrosoft OfficeSharePoint

About the role

Embry-Riddle Aeronautical University is seeking an Academic Advisor to support student success, retention, and degree completion by providing personalized academic guidance and exceptional student service.
The Academic Advisor serves as a trusted resource for students throughout their academic journey, from admission through graduation, by helping students navigate degree requirements, academic policies, registration processes, and university resources.
This role provides an opportunity to make a meaningful impact by building relationships with students, developing individualized academic plans, identifying barriers to success, and connecting students with campus resources that support their educational goals.

Responsibilities

Provide individualized support to at-risk students, including those on conditional admission, academic warning, or probation, by developing student success plans and monitoring progress.
Collaborate with faculty and university departments to address academic challenges and support student retention and persistence.
Support student transitions by congratulating graduates, recognizing academic achievements, and promoting alumni and university engagement opportunities.
Student Records & Administrative Support
Maintain accurate student records and documentation within university systems, including Campus Solutions, Salesforce, SharePoint, Imaging, and other applicable platforms.
Document advising interactions, student progress, and action plans through detailed advisor notes.
Manage an assigned caseload of approximately 250 students while supporting enrollment goals and student persistence initiatives.
Serve as a liaison between students and university offices, including Financial Aid, Military and Veteran Affairs, Student Financial Services, the Registrar, Bookstore, and other support departments.
Ability to recognize priorities, take initiative, perform duties beyond assigned tasks when needed, and provide support to team members.
Ability to maintain a positive, professional, and student-focused approach in all interactions.

Requirements

Bachelor's degree from an accredited institution.
Demonstrated ability to analyze information, identify solutions, and make informed decisions using sound judgment.
Experience working with student information systems and maintaining accurate records.
Strong analytical skills with the ability to interpret student records, academic information, policies, and procedures.
Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, Outlook/email, and internet-based end-user applications.
Excellent verbal and written communication skills with the ability to effectively communicate with students, faculty, staff, and other university stakeholders.
Ability to quickly learn new systems, processes, and technologies while adapting to changing environments.
Develop personalized degree completion plans and guide students through course selection, registration, and academic planning to support timely graduation.
Welcome newly admitted students by providing information on degree requirements, enrollment steps, financial resources, orientation, and required university tasks.
Analyze student academic records to identify enrollment concerns, degree progression issues, and opportunities for intervention.
Required Qualifications
1-3 years of related work experience in student support, academic advising, student services, higher education, or a related field.
Experience providing guidance, support, or customer service to students or other stakeholders.
Required Skills, Knowledge, and Abilities
Strong customer service skills with the ability to provide a high level of support to students, colleagues, faculty, and other constituents.
Ability to establish and maintain cooperative working relationships with supervisors, managers, team members, and university partners.
Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
Comfortable conducting frequent proactive outreach and communication with students and stakeholders through phone, email, text/chat, and virtual meetings.

Compensation

The annual salary range for this role is up to $43,888.

Benefits

ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution - with no vesting period.
Provide coverage and support for team members' student caseloads as needed.
The final offer will be based on the candidate's skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Company info

For nearly 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.
Today, our faculty, researchers and professiona l staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.
Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence-and help shape the future of aerospace.
Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
For nearly 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs.
With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.
Today, our faculty, researchers and professiona l staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering.
Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.
Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job.
Join a community driven by discovery, purpose and excellence-and help shape the future of aerospace.
Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution - with no vesting period.
Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.
Compensation

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This listing is sourced directly from Embryriddle's careers page and normalized into a canonical job model.